Front End and Customer Experience Business Specialist

Responsible for the day-to-day management of best practices development and implementation. Work as part of a team to identify opportunities, define processes, develop communication and training materials and guide company-wide rollout of solutions. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Develop best practices that will involve working with district/store associates, divisions and administrative departments on solutions that will enhance the customer shopping experience - Improve and simplify our associates' work experience, deliver financial benefits and standardize best practices across the company - Ensure rollouts and solutions support and align with the Customer 1st strategy - Create best practices, management capabilities and processes that sustain continuous improvement - Assist with the collaboration of Corporate Merchandising/Freshness & Standards leaders, division Merchandising and Operations leaders on process change solutions - Perform selected/required key analysis as needed - Travel to divisions and stores to develop best practices and implementation - Must be able to perform the essential job functions of this position with or without reasonable accommodation QUALIFICATIONS Minimum 2+ years retail store management or merchandising experience Demonstrated initiative and leadership skills Ability to create and adopt new ways of approaching tasks and processes Ability to travel independently ( Ability to work overnight/unusual hours to perform instore tasks Knowledge of instore activities, including observations, performance measurements and summarizing observations Advanced proficiency in Microsoft Office and computer skills Ability to effectively lead associates to achieve objectives Effective written and oral communication skills Ability to delve into new areas and facilitate change across the company Knowledge of financials Strong analytical skills Ability to prioritize tasks, resources and schedules Highly organized and proficient at multitasking Desired Knowledge of store operations and/or business knowledge in the department assigned Experience as a district coordinator

Created: 2026-03-16