Insurance Collections Coordinator, Revenue Cycle

Weu2019re building a world of health around every individual u2014 shaping a more connected, convenient and compassionate health experience. At CVS Healthu00ae, youu2019ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger u2013 helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Insurance Collections Coordinator to handle insurance follow up. The Insurance Collections Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. Located in the Monroeville facility, this opportunity also provides free parking. Key Responsibilities of the Insurance Collections Coordinator: u2022 Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing. u2022 Follow-up on unpaid, recouped payments, and underpaid claims u2022 Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors. u2022 Maintain supporting chronological notes that detail action taken to resolve outstanding account balances. u2022 Maintain patient demographic information and data collection systems. u2022 Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems. u2022 Contact patients and Physicianu2019s offices as well as insurance companies as needed in order to expedite claims processing. Required Qualifications u2022 1+ years of Healthcare Insurance related experience. u2022 Experience using Microsoft Office productsu2019 specifically Excel, Outlook, and Word. u2022 Must be able to commute to the Monroeville, PA office. Preferred Qualifications u2022 Insurance billing or collections experience. u2022 Customer service in a healthcare environment. u2022 Experience working in a healthcare reimbursement system. u2022 Effective customer service skills and experience that shows ability to work in a team environment. u2022 Attention to detail. u2022 Ability to utilize analytical skills. u2022 Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail. u2022 Ability to communicate with clientele in a professional manner; both verbally and written. Education u2022 Verifiable High School Diploma or GED required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits u2013 investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . + No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 04/17/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran u2014 committed to diversity in the workplace.

Created: 2026-03-16