Technical Writer

Job Description This position is for a Technical Writer supporting one of Insight Global's federal customers. The solution is a hyperconverged, multi-tenant hosting environment designed fo enterprise and tactical applications. The Technical Writer will be responsible for creating, maintaining, and improving the documentation for the platform and its associated services. You will work closely with engineers, product owners, and other stakeholders to produce clear, accurate, and comprehensive technical content. This role is crucial for ensuring that developers, administrators, and end-users can effectively build on, operate, and use the solution. Position Duties: The Technical Writer will be responsible for the following tasks: u2022u2003Documentation Development: u2022u2003Author, edit, and maintain high-quality technical documentation, including system architecture guides, administrator manuals, user guides, API documentation, release notes, and Standard Operating Procedures (SOPs). u2022u2003Translate complex technical concepts into clear, concise, and accessible content for a variety of technical and non-technical audiences. u2022u2003Collaboration and Content Gathering: u2022u2003Work closely with engineering teams, product owners, and subject matter experts (SMEs) to gather information and ensure the technical accuracy of all documentation. u2022u2003Participate in Agile ceremonies, including daily stand-ups and sprint planning, to stay aligned with development cycles and identify upcoming documentation needs. u2022u2003Content Management and Strategy: u2022u2003Manage the documentation backlog by prioritizing tasks in alignment with project timelines and software release schedules. u2022u2003Develop and enforce documentation standards, style guides, and templates to ensure consistency and quality across all materials. u2022u2003Organize and maintain the documentation repository, ensuring content is up-to-date, easy to find, and logically structured. u2022u2003Review and Quality Assurance: u2022u2003Establish and manage a documentation review process with stakeholders to gather feedback and secure approvals. u2022u2003Review and edit technical content created by engineers to ensure it meets quality and style standards. u2022u2003Proactively identify and address gaps or inaccuracies in existing documentation. The target pay rate for this position is $35-45/hour and is based on years of experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u2003Proven experience working as a Technical Writer in a software development or IT infrastructure environment. u2022u2003Exceptional writing, editing, and proofreading skills with a strong attention to detail. u2022u2003Demonstrated ability to understand and document complex technical systems, architectures, and APIs. u2022u2003Experience working within an Agile/Scrum development framework. u2022u2003Proficiency with documentation authoring tools (e.g., Confluence, ReadMe, MadCap Flare) and project management software (e.g., Jira, Azure DevOps). u2022 Proven experience automating Kubernetes cluster deployments. u2022 Strong background in writing modular and reusable Ansible Playbooks (Roles). u2022 Working knowledge of DoD Security Technical Implementation Guides (STIGs) and/or industry hardening best practices. u2022 Exceptional troubleshooting skills across complex, distributed systems. u2022 Experience instantiating, running, and upgrading clusters in a fully disconnected environment.

Created: 2026-03-16