Senior Rental Representative

Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment. This position will be located at the Penske facility at 14661 Merser Road in Eden, MD. Major Responsibilities: u2022 Compute charges for merchandise or services and receive payments. u2022 Prepare merchandise for display, or for purchase or rental. u2022 Recommend and provide advice on a wide variety of products and services. u2022 Answer telephones to provide information and receive orders. u2022 Greet customers and discuss the type, quality and quantity of merchandise sought for rental. u2022 Keep records of transactions, and of the number of customers entering an establishment. u2022 Prepare rental forms, obtaining customer signature and other information, such as required licenses. u2022 Inspect and adjust rental items to meet needs of customer. u2022 Explain rental fees, policies and procedures. u2022 Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. u2022 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. u2022 Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. u2022 Check to ensure that appropriate changes were made to resolve customers' problems. u2022 Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. u2022 Refer unresolved customer grievances to designated departments for further investigation. u2022 Determine charges for services requested, collect deposits or payments, or arrange for billing. u2022 Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. u2022 Other projects and tasks as assigned by supervisor Qualifications: u2022 At least 1 year of customer service experience required u2022 Sales experience (retail, consumer, B2B) preferred u2022 High School diploma or equivalent required u2022 Some college or Bachelors degree preferred u2022 Ability to work at least one day on weekend required u2022 Basic computer skills including Microsoft Word, Excel, Outlook required u2022 Customer service skills, dealing with people, flexibility, phone skills, team player u2022 Valid drivers license required u2022 Regular, predictable, full attendance is an essential function of the job u2022 As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review. u2022 Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. Salary: $18.08 -$22.60 hourly Benefits: Our excellent benefits plan keep associates and their families happy, healthy and secure. To learn more visit About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Sales/Customer Service Job Family: Customer Experience Address: 14661 Merser Rd Primary Location: US-MD-Eden Employer: Penske Truck Leasing Co., L.P. Req ID: 2602930

Created: 2026-03-16