Credit & Collections Analyst

Job Description: Company Summary ITW Global Brands ( ITWGB ) specializes in servicing the Auto Aftermarket, selling car care products under the Black Magicu00ae, Blue Coralu00ae, Fast Orangeu00ae, Fix-A-Flatu00ae, Genuine Innovationsu00ae, Gumoutu00ae, No Touchu00ae, Permatexu00ae, Rain-Xu00ae, Slimeu00ae, and Spray Nineu00ae brands. These brands compete in the wiper blade, engine repair, hand cleaner, appearance, cleaners & degreasers, tire repair and performance products segments of the Automotive Aftermarket. Many of our brands are #1 in their respective categories. Position Summary The Credit & Collections Analyst is responsible for accurate and timely cash application, collections management, billing adjustment and customer account maintenance. This role partners closely with Customer Service, Sales and Finance to ensure clean receivables, minimize bad debt exposure and support monthly accounting close activities. The position delivers consistent, highu2011quality financial execution that enables the business to maintain strong cash flow and customer relationships. This position is based in our Houston, TX office. Key Responsibilities Cash Application & Billing (Daily Execution) + Accurately apply customer payments (cash, checks, ACH, wire, credit card) to accounts within daily operational standards including wires towards Accounts Receivable lockbox and accrual. + Process invoices, credit memos, debit memos and adjustments. + Maintain complete documentation for all transactions and account actions. Collections & Customer Account Management + Manage the endu2011tou2011end collections process to recover past due balances. + Maintain weekly/monthly Accounts Receivable aging reports and proactively reduce overdue accounts and bad debt risk. + Partner with Sales and Customer Service to resolve disputes, shortu2011pays, payment discrepancies and invoice issues. + Manage customer credit holds and support customer communication around past due exposure. Credit, Compliance & Reconciliations + Recommend customer credit limits through review of payment history, exposure and credit risk guidelines. + Reconcile customer accounts, research variances and resolve unapplied cash or unidentified payments. Month End Close & Operational Support + Support monthly closing activities including journal entries and balance sheet reconciliations. + Prepare standardized reports and metrics to support Finance leadership and AR performance tracking. + Assist with documentation, process optimization and continuous improvement initiatives. Cross u2011 Functional Partnership + Work closely with Customer Service on order release, payment issues and account holds. + Partner with Sales Account Managers on dispute resolution, credit reviews and customer escalations. + Collaborate with Accounting, Finance and other internal teams as needed. + Provide professional, prompt customer support via email and phone. Other Duties + Contribute to efficiency, accuracy and workflow improvements across Accounts Receivable operations. + Support other projects and initiatives as assigned. Qualifications Education & Experience + Associateu2019s degree preferred; equivalent combination of training and relevant work experience will be considered. + 3+ years of experience in Accounts Receivable or related accounting role. + Experience with ERP systems and Business Intelligence tools preferred. + Advanced Excel and MS Office applications Skills & Abilities Core Competencies + Strong communication skills (clear, professional, customeru2011focused). + High attention to detail, accuracy and followu2011through. + Advanced Excel (VLOOKUP/XLOOKUP, pivot tables). + Ability to analyze account discrepancies, identify root causes and recommend solutions. + Strong organizational skills; ability to manage highu2011volume activity, multiple priorities and meet deadlines. + Comfort working crossu2011functionally with Sales, Customer Service and Finance. + Ability to identify process improvements and support standardization. + Must be able to work independently and obtain results with minimal supervision. Compensation Information: We believe our people are our greatest asset. Thatu2019s why we invest in creating an environment where you can thrive both personally and professionally. For more details, visit our Benefits page. In addition, our benefits include paid vacation, sick, holiday and parental leave. Company considers various factors when extending an offer including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. _ITW is an equal opportunity employer. We value our colleaguesu2019 unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._ _As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._ _All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

Created: 2026-03-16