Lead Tele-Fundraising Specialist

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us-Where your Career is a Force for GoodJob Description:JoiningtheAmerican Red Cross is like nothing else -it'sas much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement thatmatters,where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.When you choose to be a force for good,you'llhave mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing missionthat'sbigger than all of us. As you care for others,you'recared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.The American Red Cross is currently seeking aLead Tele-Fundraising Specialist to support its fundraising efforts. This is a virtual position, and it can be located anywhere in the United States.Where Your Career is a Force for GoodWHAT YOU NEED TO KNOW:The Lead Tele-Fundraising Specialist plays a vital role on the Tele-Engagement team within the broader Consumer Fundraising department. The Lead Tele-Fundraising Specialist assists in overseeing inbound and outbound tele-fundraising programs that serve our financial donors. This includes developing, implementing, and monitoring various types of calling campaigns.The Lead Tele-Fundraising Specialist helps maintain a strong foundation in the fundraising phone channel by designing strategies that enhance donor engagement, increase revenue, and ensure the Red Cross brand remains top of mind. This role requires an experienced professional with strong communication skills (both written and verbal), data analysis and reporting, and collaborative skills. The position reports to the Director, Tele-Engagement & Donor Care.This position is remote. Operational flexibility to meet sudden and unpredictable business needs, willingness to work outside standard, established business hours, and minimal business travel (5-10%) are required.WHERE YOUR CAREER IS A FORCE FOR GOOD(Key Responsibilities):This position is responsible for coordinating activities for our external tele-fundraising partners. This work includes:Developing, implementing, and monitoring all tele-fundraising campaign components.Coordinating data management for outbound tele-fundraising programs.Reviewing and providing improvement processes to agent calling scripts and talking points.Listening to fundraising calls and providing additional training guidance and quality piling fundraising reports, performing analysis and presenting findings to peers and leaders.Managing a SharePoint site and all related documents.Supporting and setting-up of telethon activities, including regional and national telethons, along with media partners.Tracking invoicing and FY budgets with external vendors.Creating campaign source codes, QR codes, vanity URL's and giving links for campaigns.Overseeing legal state financial reports.Hosting meetings with internal and external partners and design agendas.Ensuring all daily and weekly files are uploaded, distributed and saved appropriately.WHAT YOU NEED TO SUCCEED:Education: Bachelor's degree in Marketing, Communication, Advertising, Business, or equivalent field.Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.Skills & Abilities: Dem

Created: 2026-03-16