Customer Engineer - Madison, WI

JOB REQUIREMENTS: At Vertiv, we design, manufacture, and service themission-critical infrastructure technologies for vital applications indata centers, communication networks and commercial and industrialenvironments. We are the trusted Service Provider for 70%+ of Fortune500 companies, including industry-leading data centers and providers ofcolocation and cloud service. Why Vertiv is the best company for FieldService professionals: Vertiv is an industry leader in Technology andServices with a best-in-class Customer Service and Safety culture Company leaders have many years of hands-on Field Service experience inthis industry and many others Tremendous focus is placed on employeetechnical and leadership development Technical Training takes placein our state of the art Training Academy or Regional Training Centerwith a strong focus on immersive, hands-on learning Competitivebenefits include: Company vehicle, smartphone, laptop, personalprotective equipment (PPE), other tools-of-the-trade, 401k, ProfitSharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more Abundant technical resources including 24/7 Technical/Factory Supportand technical online libraries of product documentation, workinstructions, and self-help troubleshooting guides Company-widecommitment to promoting a strong work/life balance Anemployer-of-choice for Veterans with technical backgrounds The CustomerEngineer (CE) is responsible for installation, commissioning, scheduledand emergency service on Small to Large UPS, Power Distribution Unitsand other Power Products, & Battery system products (2-120KVA) servicedby Vertiv, commensurate with appropriate classroom and on-the-jobtraining. The Customer Engineer is required to establish, promote andmaintain excellent rapport and collaboration with all customers,co-workers, sales representatives and others as appropriate.RESPONSIBILITIES: ROLE Perform service tasks as assigned and as percompany policies and procedures Capable of working under directsupervision or independently based upon training completion Renderon-site and phone assistance to customers Communicate with TechnicalSupport on technical or procedural issues Implement Field ChangeNotices per published guidelines Keep current on Safety Bulletins,Safety Field Change Notices, Field Change Notices, and ServiceTips[CS1] SAFETY Operate in a safe manner in accordance withpublished safety guidelines Maintain and operate company vehicle inaccordance with local laws and company policy Must wear appropriatePPE as per company guidelines and accordance with job duties Adhereto work hours policy guidelines

Created: 2026-03-16