Customer Success Manager - VMware

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. Weu2019ve grown every year since, and today weu2019re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHIu2019s concierge approach to help them solve whatu2019s next. But the heartbeat of SHI is our employees u2013 all 7,000 of them. If you join our team, youu2019ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive u2013 in our offices or yours. Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust. Role Description u2022 Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth u2022 Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role u2022 Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback u2022 Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies u2022 Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust u2022 Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities u2022 Provide support and direction to project teams to ensure successful delivery and synchronization of service projects u2022 Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role u2022 Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers u2022 Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs Behaviors and Competencies Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. Impact and Influence: Can persuade others to consider different perspectives. Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Business Acumen: Can analyze financial and operational data to make informed decisions. Emotional Intelligence: Can identify and manage personal emotions and begin to recognize othersu2019 emotions in moderate situations. Results Orientation: Can set personal goals and work towards them, achieving results consistently. Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. Skill Level Requirements u2022 The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate u2022 Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate u2022 In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies - Intermediate u2022 Ability to articulate VMware's renewal program - Intermediate Other Requirements u2022 Completed Bacheloru2019s Degree or relevant work experience required u2022 Ability to travel to SHI, Partner, and Customer Events u2022 2-4 years of experience in a technical, business, or sales role u2022 2+ years of experience selling VMware products The estimated annual pay range for this position is $120,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity u2013 M/F/Disability/Protected Veteran Status

Created: 2026-03-16