Residential Operations Manager

Description In partnership with the Director of Residential Treatment, the Residential Operations Manager provides strong, supportive, and therapeutic leadership to ensure safety, structure, and highu2011quality care for youth in residential treatment. This role carries significant accountability for maintaining safety, regulatory compliance, consistent supervision practices, and a traumau2011informed environment. The Operations Manager oversees Residential Supervisors and the Food Service Team and ensures staff follow agency expectations, intervention standards, and treatment practices without exception. Major Responsibilities/Activities: Leadership, Safety, and Accountability + Provide strong, visible, and supportive leadership that prioritizes youth safety and emotional wellu2011 + Hold Residential Supervisors and staff accountable for consistent implementation of traumau2011informed practices. + Ensure supervisors maintain clear expectations and address performance and safety issues immediately. + Monitor unit operations closely and intervene quickly when protocols are not followed. Program Oversight and Operational Accountability + Oversee Residential and Food Service Programs, ensuring safe and therapeutic daily operations. + Implement and monitor treatment plans with consistent team accountability. + Oversee risku2011management protocols and address lapses immediately. + Ensure timely and accurate incident response, documentation, and resolution. Regulatory Compliance and Quality Assurance + Ensure compliance with all OMH, OCFS, DOH, and National School Lunch Program regulations. + Ensure staff follow documentation, audit, and regulatory requirements. + Lead quality improvement efforts and ensure timely corrective action. + Identify and address safety and compliance patterns proactively. Budget and Resource Management + Approve purchase orders and ensure fiscal alignment with budget. + Ensure staffing and operational decisions support youth safety and regulatory expectations. Staff Supervision and Performance Accountability + Provide administrative and clinical supervision to Residential Supervisors and Food Service staff. + Maintain accountability for performance through coaching and progressive discipline. + Partner with HR regarding hiring, retention, and performance issues. + Ensure supervisors provide consistent oversight and followu2011 Collaboration and External Relations + Represent the agency in community meetings and multidisciplinary committees. + Maintain collaborative relationships with funders, regulators, and partner agencies. Minimum Requirements: + Masteru2019s Degree in Social Work, Human Services or a closely related field and three years of supervisory experience in a human service setting, or a Bacheloru2019s Degree in Social Work or related field and five years supervisory and residential experience in a human service setting; or a combination of education and experience. + Valid New York State driveru2019s license + Exceptional written and oral communication skills. + Strong leadership skills, good judgment and a strong professional image + Self-motivated and driven to influence the lives of youth in a positive way + Standing, walking, kneeling and occasional lifting and/or moving more than 25 pounds Competitive Salary of $67,500- $73,000 depending on experience. This salary is based on a 40-hour work week CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment. + Paid Time Off (PTO) u201320 PTO Days (25 Days After Five Years of Employment)u201314 Paid Holidays (includes 2 flex holidays)u2013 Bereavement: Four Paid Daysu2013 Paid Jury Duty + Employer Paid Life Insurance + Medical, Two Plan Options + Dental, Two Plan Options + Vision Insurance + Wellness Program and Incentives + Health Savings Account (HSA) and Quarterly Employer-Contributions + Healthcare Flexible Spending Account (FSA) + Dependent Care FSA Retirement + Employee Referral Bonus + Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF) + 403(b) Right Away and Employer-Contributions After Two Years Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-03-16