Part-Time IT Help Center Support Technician

As a part-time Help Center Support Specialist, you'll be the friendly and knowledgeable face of the IT Help Center. You'll work in person with students, faculty, and staff, assisting with technical support needs ranging from password resets to device troubleshooting and preparing loaner equipment. You'll also support back-of-house operations, including imaging and configuring Macs and PCs, running diagnostics, and helping manage service center inventory. This position will perform related work as required or assigned and collaborate with the Help Center Phone Support and Help Center Field Support teams as needed.This role requires a strong commitment to always maintaining customer privacy and data security, in line with company policies and compliance standards.This role is ideal for someone who enjoys face-to-face support, is naturally curious, and thrives on solving problems with patience and professionalism.This is a non-benefited position dependent on available funding and performance, not to exceed 1,000 hours in a calendar year.Essential FunctionsProvide in-person technical support to students, faculty, and staff at the IT Help Center front deskDocument tasks, resolutions, and updates in ServiceNow and assist with documenting support procedures and best practicesTroubleshoot and resolve common device issues including hardware, software, and login problemsCollaborate with Help Center and IT Customer Services team members to escalate or resolve complex issuesIssue and help onboard faculty and staff with new computers, including initial setup and orientationImage and configure Macs and PCs for deployment using university tools and standardsPerform diagnostics and basic hardware/software repairs under supervisionAssist with managing and preparing loaner devices for distributionAccept obsolete or surplus university devices for secure disposal or recyclingTake part in IT projects involving device deployment or support enhancementsSupport walk-up (in-person) users as neededMaintain a clean and organized workspace in the Help Center service areaMentor new Help Center staff under the guidance of the Help Center LeadPerform related work as required or assignedKnowledge, Skills and AbilitiesParticipates as a member of the IT Customer Services department and Information Technology division.Works collaboratively to resolve issues and provides a positive experience for the University community.Friendly, patient, and service-mindedComfortable working directly with people of varying technical skill levelsProactive problem-solver with a curious mindsetDependable and accountable in completing tasks accurately and on timeWorks well in a team-oriented environmentRequired QualificationsHigh school diploma or GEDExperience in customer service, help desk, or technical support rolesStrong interpersonal and communication skillsComfort working with Windows and macOS devicesReliable, adaptable, and detail-orientedPreferred QualificationsAssociate's degree or equivalent work experienceExperience imaging or configuring computers in a managed IT environmentFamiliarity with ticketing systems such as ServiceNowInterest in technology troubleshooting and supportPrevious experience in higher education or a walk-up tech support environmentWorking EnvironmentThe work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high stress levels.The department is highly automated with attention paid to ergonomics and safety.The unit is one of several working collaboratively and cooperatively in a team-based organization.The position may require working irregular hours including both weekends and evenings.The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.Physical Act vitiesThe physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:Ability to sit in front of a computer for an extended period of time.Stand, walk, sit, use hands to handle or feel objects, tools, or controls; climb stairs; balance; stoop; talk or hear; walk up flights of stairs,The employee must occasionally lift and/or move up to 50 pounds.Work Schedule:Part-time work schedule of approximately 20 hours per week.The position may require working irregular hours, including both weekends and evenings.Application DeadlineApplications will be reviewed as they are received. For consideration, please submit your application materials by 4:00 p.m. (MST) March 16, 2026.Special InstructionsCandidates must apply online throughu00a0[jobs.du.edu](

Created: 2026-03-16