Help Desk Agent I - Swing Shift

What Youu2019ll Do As a valued member of the Enterprise AI Support team, you will: + Provide world-class support through customer tickets, ensuring timely and accurate resolutions. + Troubleshoot issues remotely using internal dashboards and generative AI tools. + Identify opportunities to enhance systems, efficiency, and customer experience. + Collaborate cross-functionally and share best practices to strengthen the knowledge base. + Continuously learn and adapt to emerging technologies. + Swing shift hours are 1P-10P Tues-Sat or Sun-Thurs. This is a 24x7x365 help desk so individuals will also be expected to work holidays on a rotating basis. Basic Qualifications + Minimum 1 year of experience in a help desk, technical support, or customer support role + High School Diploma or equivalent + Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed) + Strong written communication, analytical thinking, and multitasking skills + US citizenship required with the ability to obtain a secret clearance or higher in the future + IAT level I certification (A+, Network+) or able to obtain within 3 months Preferred Qualifications + Technical or customer support experience in a digital or SaaS environment + Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool + Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON + Post-secondary education in Technology, Computer Science, or a related field an asset + Tech-savvy, with the ability to learn and apply new tools quickly + Excellent problem-solving and decision-making abilities Professional Skills + Analytical and solution-oriented mindset + Excellent communication and interpersonal skills + Adaptability and flexibility in a fast-paced environment + High attention to detail and precision in troubleshooting + Team player who thrives in a collaborative, high-performing environment Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in

Created: 2026-03-16