Technical Consultant - ServiceNow

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.Technical Consultant - ServiceNowPosition SummaryRSM is seeking a ServiceNow Technical Consultant to design, configure, and implement scalable ServiceNow solutions aligned with platform best practices. This role partners closely with clients, business stakeholders, and technical teams to deliver configurationfirst solutions across ITSM, ITAM, SPM, and TPRM, supporting enterprise and regulated environments.The ideal candidate brings strong handson ServiceNow development experience, proven clientfacing consulting skills, and the ability to translate business requirements into effective platform configurations.Key ResponsibilitiesLead technical and functional workshops to gather business requirements and translate them into ServiceNow solutionsDesign and deliver endtoend ServiceNow solutions aligned with outofthebox capabilities and platform best practicesConfigure workflows, UI policies, business rules, client scripts, and form layoutsPerform handson development using JavaScript, including Script Includes and scoped applicationsBuild and support integrations using REST/SOAP APIs and IntegrationHubCollaborate with product owners, architects, and external vendors to deliver integrated solutionsAdvise clients on platform capabilities, optimization opportunities, and roadmap decisionsDevelop technical documentation, solution designs, and user storiesSupport unit testing and UAT cyclesTroubleshoot complex platform issues and serve as an escalation pointParticipate in code reviews and ensure adherence to ServiceNow development standardsRequired Qualifications5+ years of handson ServiceNow development and configuration experienceStrong experience with ITSM (Incident, Problem, Change, Request)Experience with one or more of the following:ITAM (HAM and/or SAM)SPMTPRMProficiency in JavaScript within the ServiceNow platformExperience with REST/SOAP integrations and IntegrationHubStrong understanding of the ServiceNow data model, ACLs, and platform architectureProven clientfacing communication and requirementsgathering skillsAbility to work independently in a consulting or deliveryfocused environmentPreferred QualificationsServiceNow certifications (CSA, CIS - ITSM, ITAM, SPM, or TPRM)Experience with Service Portal or Employee CenterKnowledge of CMDB and CSDM best practicesExperience working in Agile/Scrum delivery modelsPrior consulting or systems integrator experienceExposure to Performance Analytics or reportingExperience working in regulated or enterprisescale environmentsAt RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave

Created: 2026-03-16