ServiceNow ITSM Sales Executive

Your Journey at Crowe Starts Here:At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.Job Description:About the TeamThe ServiceNow ITSM Sales Team at Crowe focuses on helping organizations modernize and streamline their IT service operations using the ServiceNow platform. The team works closely with clients to understand their technology challenges and identify opportunities to improve service delivery through solutions such as incident management, change management, service request automation, and IT workflow optimization. By partnering with technical architects and delivery consultants, the sales team develops tailored ServiceNow ITSM solutions that drive efficiency, enhance user experience, and support digital transformation initiatives for clients across a range of industries.About the RoleThe Senior Manager - ITSM Sales is a market-facing sales leader responsible for driving growth of Crowe's ServiceNow ITSM solutions. This role leads pipeline development, strategic account expansion, and pursuit execution for complex ServiceNow engagements. The Senior Manager works closely with client executives to understand business and technology challenges and develop ServiceNow-based solutions that improve IT service delivery and operational efficiency. This role collaborates with account teams, practice leadership, alliance partners, and delivery teams to position Crowe as a trusted advisor and strategic ServiceNow partner. The Senior Manager is responsible for leading opportunity strategy, supporting proposal development, and guiding pursuits through close while contributing to the continued growth of Crowe's ServiceNow practice.What You'll DoRevenue & Sales LeadershipOwn ITSM sales targets, pipeline development, and revenue growth within assigned industries, accounts, or regions.Generate net-new pipeline through industry relationships, ecosystem partnerships, thought leadership, and proactive market engagement.Lead end-to-end sales cycles for complex ServiceNow ITSM pursuits, from opportunity identification through contract execution.Develop and execute account strategies to expand ITSM footprint within existing clients and penetrate new logos.Shape multi-year transformation roadmaps that align ServiceNow ITSM capabilities to client business outcomes.Lead large, strategic proposal responses including solution positioning, pricing strategy, value articulation, and executive presentations.Position Crowe competitively against other ServiceNow partners by highlighting industry expertise, differentiated delivery capabilities, and platform innovation.Strategic Client EngagementBuild and maintain C-level and senior IT executive relationships (CIO, CTO, VP of IT, IT Operations leaders).Position Crowe as a trusted advisor by aligning ServiceNow ITSM solutions to enterprise transformation initiatives.Lead executive workshops, discovery sessions, and value engineering conversations.Articulate ROI, business case justification, and transformation value in measurable terms.Representing Crowe in industry events, ServiceNow ecosystem forums, and client roundtables to strengthen market presence and generate new opportunities.Solution & Offering Leade

Created: 2026-04-04