Receptionist

Smokey Mountain Lumber, Inc.Job Description Receptionist (Operations Support Role)Job Type: Full or part time, hourly $16-19------------------------------------------------------------------------Position SummaryThe Receptionist atSmokey Mountain Lumber, Inc.serves as the primary front-of-house representative and operational support resource for a custom millwork manufacturing environment. This role manages visitor access, communications flow, administrative coordination, and supports production, sales, and office functions through accurate data entry and documentation management.The position requires strong organizational discipline, professionalism, and the ability to operate effectively within an active manufacturing setting.------------------------------------------------------------------------Core Responsibilities1. Visitor Management and Front Office Operations- Serve as first point of contact for customers, vendors, contractors, and visitors.- Maintain visitor logbooks and issue visitor badges as required.- Ensure visitors comply with shop safety policies and PPE requirements.- Coordinate visitor notifications with appropriate departments.- Maintain a professional, orderly reception and lobby area consistent with company standards.2. Communications Management- Operate and manage multi-line phone systems.- Answer, screen, and route incoming calls efficiently to Sales, Production, Accounting, or Management.- Manage incoming email inquiries and general company communication channels as assigned.- Maintain accurate message tracking and follow-up procedures.3. Shipping, Receiving and Vendor Coordination- Coordinate incoming deliveries and vendor arrivals.- Support shipping and receiving documentation processing.- Maintain courier logs and shipping records.- Assist with package tracking and outgoing shipments when required.- Coordinate with yard or production personnel regarding delivery arrivals.4. Safety and Security Administration- Monitor front entrance access.- Ensure visitor adherence to company safety policies and OSHA requirements.- Maintain emergency contact lists and front office safety procedures.- Escalate unauthorized access or safety concerns to management.5. Administrative and Operational Support- Provide data entry support into company systems including: - CRM systems - ERP/MRP platforms (including Innergy or equivalent) - Customer order documentation.- Assist Sales and Estimating teams with document preparation or filing.- Support HR onboarding documentation and employee paperwork coordination.- Manage incoming and outgoing mail and courier services.6. Office Maintenance and Supplies- Maintain reception area appearance and organization.- Monitor and order office and kitchen supplies as directed.- Coordinate with vendors or service providers as needed.------------------------------------------------------------------------Required Skills and QualificationsExperience- Previous receptionist, administrative assistant, or office support experience preferred.- Experience within manufacturing, construction, or industrial environments preferred but not required.------------------------------------------------------------------------Technical SkillsProficiency in Microsoft Office Suite:OutlookWor

Created: 2026-04-04