Executive Director, Quality, Operational Excellence & ...

Labcorp is seeking an Executive Director, Quality, Operational Excellence & Governance to join our team at our Durham, NC location. Location : Burlington, NC or Durham, NC. Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility. Work Schedule: This is a fullu2011time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible. Job Responsibilities Quality Tools Training, Coaching & Adoption + Design and deliver a quality tools training and mentoring program for Technology Operations teams. + Coach leaders and practitioners in the use of structured problemu2011solving and Lean methodologies, including A3 problem solving, 5u2011Whys, Value Stream Mapping, Kaizen, 5S, and visual management. + Ensure quality tools are used for decisionu2011making and operational improvement. + Build scalable quality capability through a teachu2011theu2011teacher model to support organizational growth. Incident & Problem Management Excellence + Implement disciplined, repeatable problemu2011solving processes for recurring incidents. + Ensure chronic issues are addressed through A3 problem solving, root cause analysis, countermeasure development, and followu2011up. + Provide leadership for major incident quality reviews, including 5u2011Whys analysis, temporary countermeasures, and longu2011term prevention. + Support teams in shifting from reactive response to sustainable issue elimination. Process Improvement & Lean Operations + Lead endu2011tou2011end process improvement initiatives grounded in Lean principles. + Identify waste, bottlenecks, handoffs, and failure points across operational workflows. + Lead Kaizen sessions that drive measurable improvements in flow, speed, quality, reliability, and customer experience. Metrics, Visual Management & Operational Transparency + Define and standardize operational metrics and KPIs across Technology Operations. + Lead adoption of Visual Daily Management practices to increase operational transparency across sites, regions, and platforms. + Train leaders to use metrics for learning and operational decisionu2011making. Gembau2011Based Leadership + Establish Gembau2011based leadership expectations across Technology Operations. + Regularly engage teams where work is performed to observe processes, identify issues, and uncover learning opportunities. + Model handsu2011on, curiosityu2011driven leadership to strengthen operational culture. Process Excellence & Governance + Serve as the IT Process Excellence leader responsible for continuous improvement standards. + Reinforce governance through coaching, transparency, and leadership accountability rather than through administrative requirements. Site Reliability Engineering (SRE) Enablement + Partner with product, platform, and infrastructure teams to embed SRE principles such as Service Level Objectives, error budgets, resilience patterns, and operational learning. + Ensure teams own reliability as part of daily work and apply consistent quality practices. Minimum Qualifications + Bacheloru2019s degree. + 10 or more years of experience in IT operations, quality, or operational excellence. + 10 or more years of experience applying Lean and quality tools. + 10 or more years of experience building and scaling quality and continuous improvement capabilities across large, complex IT organizations. + 10 or more years of experience working effectively with senior technology and business leaders. Preferred Qualifications + Masteru2019s degree. + Certifications in Lean, Six Sigma, or Quality leadership. + 10 or more years of experience embedding SRE practices into IT operations or platform teams. + 10 or more years of experience supporting coachingu2011led organizational change and continuous improvement initiatives. Skills & Competencies + Ability to teach, mentor, and develop leaders at scale. + Executiveu2011level communication and influence. + Structured problemu2011solving skills and systems thinking. + Ability to balance operational rigor with practicality and speed. + Handsu2011on leadership style with strong operational credibility. Additional Job Standards The Executive Director, Quality, Operational Excellence & Governance is a senior technology leader responsible for building and scaling quality, reliability, and continuous improvement capability across Technology Operations. This role ensures structured problemu2011solving, Lean practices, and visual management are consistently embedded into daily operational work to eliminate recurring issues, improve flow, and enhance the technology experience for internal customers. This leader serves as the enterprise authority for IT quality and operational excellence. The role emphasizes handsu2011on leadership, coaching, mentoring, and Gembau2011based engagement to help teams apply quality tools in realu2011world scenarios. The focus is on practical, sustainable improvement rather than policyu2011driven or reviewu2011driven governance. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here (. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. () For more information about how we collect and store your personal data, please see our Privacy Statement (.

Created: 2026-03-16