INDIA AVP of Operations - Infrastructure (Remote)

Job Description Key Responsibilities 1. Operational Leadership & Service Delivery u00b7 Lead day-to-day operations of our MSP - global infrastructure across on-prem data centers, cloud environments, and hybrid models. u00b7 Define and track SLAs, KPIs, and service health metrics to ensure consistent, high-quality delivery. u00b7 Implement best-in-class ITIL practices for incidents, problems, change, and capacity management. u00b7 Ensure 24x7 operational support models for global workloads and client requirements. 2. Technical & Infrastructure Acumen u00b7 Oversee administration and optimization of Windows, Linux, Unix servers, virtualization platforms (VMware, Hyper-V), and container platforms (Kubernetes, Docker). u00b7 Lead network and security infrastructure operations including LAN, WAN, firewalls, load balancers, and VPNs. u00b7 Drive excellence in storage, backup, and disaster recovery services. u00b7 Manage public cloud infrastructure (AWS, Azure) with focus on cost governance, automation, and cloud-native operations. u00b7 Guide adoption of infrastructure automation (IaC), observability tools, and DevOps practices to improve resilience and speed. 3. Governance, Risk & Compliance u00b7 Ensure infrastructure compliance with enterprise standards, data residency, and regulatory requirements. u00b7 Develop and manage a governance framework for patching, configuration, and lifecycle management. u00b7 Service Management & ITIL process familiarity (incident, change, problem, SLA mgmt.) u00b7 Lead preparation and response for infrastructure audits, DR drills, and capacity assessments. 4. People Leadership & Culture u00b7 Build, mentor, and inspire high-performing infrastructure operations teams, spanning systems, cloud, storage, and network. u00b7 Invest in training and certification programs to ensure teams remain current with emerging technologies. u00b7 Foster a culture of operational discipline, innovation, and service excellence. 5. Business Alignment & Stakeholder Engagement u00b7 Act as the trusted advisor for executives, business units, and customers on infrastructure strategy and operations. u00b7 Deliver executive dashboards and operational reporting on uptime, performance, and efficiency. u00b7 Partner with application, cybersecurity, and product teams to ensure infrastructure services enable business outcomes. u00b7 Engage in vendor management and strategic sourcing to optimize costs and service quality. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Qualifications & Experience u00b7 15u201318 years of progressive experience in IT infrastructure operations, with at least 8+ years in senior leadership roles. u00b7 Proven track record managing large-scale infrastructure environments across & service delivery teams operating into on-prem and hybrid data centers, networks, and cloud platforms. u00b7 Strong technical knowledge of: o Operating Systems: Windows Server, Linux, Unix. o Cloud: AWS, Azure, GCP (multi-cloud operations desirable). o Networks: LAN/WAN, firewalls, SD-WAN, VPN. o Storage & Backup: SAN, NAS, backup technologies (Veeam, Commvault, NetBackup). o Virtualization & Containers: VMware, Hyper-V, Kubernetes, Docker. u00b7 Familiarity with infrastructure automation (Terraform, Ansible, PowerShell, Python) and observability tools (Nagios, SolarWinds, Datadog, Splunk, Prometheus). u00b7 Relevant certifications strongly preferred but not mandatory: o Cloud: AWS Certified Solutions Architect, Azure Administrator/Architect. o Systems: Microsoft Certified: Windows Server Hybrid Administrator, Red Hat Certified Engineer (RHCE). o Virtualization/Containers: VMware Certified Professional (VCP), Certified Kubernetes Administrator (CKA). o Networking/Storage: CCNP/CCIE, NetApp/EMC certifications. o ITIL v4 or equivalent service management credential. u00b7 Strong ability to influence C-level stakeholders, manage vendors, and deliver transformation programs. u00b7 An MBA or masteru2019s degree in technology or business management is preferred.

Created: 2026-03-16