REMOTE Amazon Connect Engineer

Job Description We are seeking a midu2011level Amazon Connect Solutions Engineer who combines handsu2011on development experience with strong requirements ownership and business judgment. This role is designed for a technologist who can sit between architecture and executionu2014owning intake, translating business needs into technical solutions, and actively contributing across delivery, testing, and operations. This is a highu2011businessu2011critical role. The hire will directly impact delivery velocity, solution quality, and the organizationu2019s ability to run two major Amazon Connect initiatives in parallel. Why This Role Exists The current team includes highly specialized engineers and senior architects but lacks a midu2011level engineer who can think endu2011tou2011endu2014from business problem to technical implementation. This role fills that gap by pairing real development exposure with strong functional and stakeholderu2011facing capability. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements - Midu2011level development exposure supporting production systems (not entryu2011level, not purely architectural). - Handsu2011on experience with Amazon Connect, including call flows, routing, and contact center concepts. - Working knowledge of APIs, integrations, and cloudu2011based architectures (AWS preferred). - Comfortable reading, reasoning about, and contributing to technical implementationsu2014not just gathering requirements. - Drive testing strategy, with a strong bias toward automated testing for call flows and integrations. - Experience in call centers, customer experience platforms, or endu2011user support environments. - AWS Certifications - Business Analyst or Product Management experience specifically with Amazon Connect

Created: 2026-04-04