Outbound Outreach Specialist

Job Description We are seeking an experienced Outbound Outreach Specialist to support one of our PBM clients. This role is heavily phone-based and focused exclusively on outbound calls to provider offices to obtain additional clinical and administrative information required for medication review and authorization workflows. This position is ideal for candidates who are comfortable on the phone, detail-oriented, and experienced working in healthcare environments involving providers, insurance companies, or PBMs. Key Responsibilities u2022u2003Make outbound calls only 10+ outbound calls per hour to physician and provider offices u2022u2003Contact providers to request and collect: ou2003Additional clinical information ou2003Diagnosis details ou2003Medication information ou2003Supporting documentation aligned with PBM guidelines u2022u2003Clearly explain outreach purpose and guide provider offices on required information u2022u2003Accurately document all call outcomes and details in internal systems u2022u2003Perform heavy data entry while maintaining accuracy and compliance u2022u2003Follow established call scripts, outreach guidelines, and training protocols u2022u2003Collaborate with internal teams to ensure timely and complete information capture We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u20031u20135+ years of relevant experience in healthcare, PBM, insurance, or provider-facing roles u2022u2003Strong background in high-volume outbound phone work u2022u2003Experience communicating with: u2022u2003Physician offices u2022u2003Medical staff u2022u2003Insurance or PBM representatives u2022u2003Proven ability to manage heavy data entry and documentation u2022u2003Comfortable working in a fast-paced, metrics-driven environment u2022u2003Strong verbal communication, professionalism, and phone etiquette u2022u2003Basic computer proficiency and ability to navigate multiple systems u2022u2003Previous work-from-home experience

Created: 2026-03-18