Salesforce Experience Architect

Job Description - Use customer and user-experience-driven methodology to align on future state experience including alignment to Collins Sales Global Blueprint - Review of existing use cases to gain foundational understanding - Through a customer experience lens, recommend ways to improve and simplify use cases based on experience - Facilitate a series of discovery sessions with stakeholder interviews, one-on-one interviews, research readout, and job shadowing sessions - Conduct a co-create workshop with business focals to map future state processes. - Review and validate business objectives and priorities - Share vision of the future state through process flows, journey maps, and prototypes We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements - Resource must have experience on a prior Envision-type project (i.e. translating discovered learnings into business and consumer insights, transform customeru2019s wants and needs into ideas, and turn these ideas into transformative experiences through high-level conceptual design solutions); resources who have worked with SF ProServ in the past will be prioritized - Resource will be a lead designer (delegating to to the experience designers) and facilitate design conversations - Strong App Design experience, Advanced Sales Cloud & Business Process Change Management Experience - Resource will need to work East Coast hours

Created: 2026-04-04