Communications Technician (NYS HELPS)-New York State ...

NY HELP Yes Agency Parks, Recreation & Historic Preservation, Office of Title Communications Technician (NYS HELPS)-New York State Park Police Occupational Category No Preference Salary Grade 10 Bargaining Unit OSU - Operational Services Unit (CSEA) Salary Range From $45081 to $55322 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Variable Hours Per Week 40 Workday From 12 AM To 12 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Saratoga Street Address Mid-State District-Saratoga Zone Headquarters 65 South Broadway, Suite 103 City Saratoga Springs State NY Zip Code 12866 Duties Description Under the direction of a higher level supervisor, the incumbent of the Comunications Technician 1, SG-10, position will perform the following duties:u2022 Receive and transmit police messages via radio, telephone, and eJustice portal.u2022 Maintain logs, records and written documents required by the Division of Law Enforcement.u2022 Maintain professional and composed verbal communication with outside police agencies and the public; maintaining sound customer service practices and meeting the needs of the Agency under sometimes stressful conditions is essential.u2022 The incumbent of this position operates an extensive array of law enforcement and emergency related communications equipment as well as computer software.u2022 Prioritize all radio and telephone communications. Answer multiple telephone lines. Receive emergency and non-emergency calls for law enforcement and dispatch patrols to respond.u2022 Make urgent and important decisions regarding emergency situations based on knowledge, skills, policies and procedures.u2022 Perform administrative duties such as data entry and retrieval, information filing and record keeping.u2022 Comply with all Federal, State and Local regulations relative to communications and protected data and information.u2022 Other duties as assigned. Minimum Qualifications NYS Civil Service Eligible ListThere is no current civil service eligible list for this title.NY HELPS and 55-b/c Qualifications:The Communications Technician 1, SG-10, is a part of the New York State Hiring for Emergency Limited Placement Statewide Program NY HELPS. To be considered for appointment through the NY HELPS or 55-b/c progams, candidates must meet the open competitive minimum qualifications for this title. The qualifications are: u2022 Candidates must be a high school graduate or have a high school equivalency diploma and one year of experience as a dispatcher in an emergency service organization u2013 see below for Qualifying and Non-Qualifying Experience. u2022 Candidates must pass a physical and medical evaluation including drug test and psychological evaluation to determine fitness to perform the essential duties of the position. u2022 A complete statement of the physical/medical standards is available at: PM-46.pdfExamples of Qualifying Experience: police, fire and emergency medical dispatching (civilian or military) experience is acceptable.Examples of Non-Qualifying Experience: using paging systems, cellular phones, intercoms, or CB radios. Experience limited to that of an Emergency Medical Technician (EMT) is not qualifying.If you are a veteran or an individual with a disability and would like to apply for the Department of Service Service 55-b/c Program, please visit: HELPS ProgramFor the duration of the NYS HELPS program, this title may be filled via a permanent non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competititve employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanent in a NY HELPS title, employess may take part in any promotion examination for which they are qualified.Employees appointed via the NY HELPS program are restricted to promotional appointment until their position is covered into the competitive class by the New York State Civil Service Commission (CSC), or they otherwise obtain permanent competitive status. The CSC covered-in employees who were appointed via NY HELPS on a permanent or contingent permanent basis between June 26, 2024 and July 11, 2025. You may wish to apply if you received a permanent NYS HELPS appointment to a qualifying title within these timeframes and are interested in this opportunity. Your eligibility for promotion will be reviewed by Human Resources employees. Permanent or contingent permanent NY HELPS appointments occurring effective June 26, 2025 or later will be addressed with a subsequent cover-in.Subequent 55-b/c AppointmentsA subsequent 55-b/c appointment may be considered if you hae at least one year of permanent or contingent permanent qualifying ervice and have a current Civil Service 55-b/c letter of eligibility.Candidates may also be eligible for reassignment or reinstatement as follows: Reassignment:Current NYS Office of Parks, Recreation and Historic Preservation employees only, with at least one year of permanent or contingent permanent service as a Communications Technician 1, SG-10.Reinstatement:Candidates who were previously permanently employed by New York State in this title may be reinstated to this position or to any position to which they were eligible to transfer. Employees separated fromtheir ositions may be reinstated within one year of the date of separation. Employees who have been separated from State service for more than one year may be reinstated upon approval of the New York State Civil Service Commision. Additional Comments Candidate must successfully pass a background investigation.Candidate must possess and maintain a valid driveru2019s license that allows the person to legally operate a motor vehicle in New York State as a term and condition of employment.Candidate must have the physical ability to perform medium lifting. BENEFITS: Generous benefits package, worth approximately 65% of salary, including:Paid Time Off:u2022 CSEA: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays. Health Care Benefits:u2022 Eligible employees and dependents can pick from a variety of affordable health insurance programs.u2022 Family dental and vision benefits at no additional cost.Additional Benefits:u2022 New York State Employeesu2019 Retirement System (ERS) Membershipu2022 NYS Deferred Compensationu2022 Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bondsu2022 Public Service Loan Forgiveness (PSLF)u2022 Paid Parental / Family LeaveTo learn more about the benefits for permanent state employees, visit: Some positions may require additional credentials or a background check to verify your identity. Name Personnel Office Telephone Fax Email Address Address Street 625 Broadway 2nd Floor City Albany State NY Zip Code 12207 Notes on Applying All interested candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. Please submit your resume, cover letter and Employment Application as a Word or PDF attachment. We are unable to open documents from Google Docs, Google Drive, OneDrive, Apple Pages and/or u201cthe cloud.u201d You can obtain an Employment Application from your local park office, your regionu2019s administrative headquarters, or download an application from the NYS Office of Parks, Recreation and Historic Preservation website at: application must be received by 3/31/2026 and submitted via email to . You must include the Vacancy ID number and u201cCommunications Technician 1 - Saratoga Police Zoneu201d in the subject line of your email. Failure to do so may result in not being considered for the position.It is the responsibility of all candidates to accurately describe their experience and demonstrate that they meet the minimum qualifications. Failure to demonstrate that you meet the minimum qualifications and operating needs may result in your resume not being considered for this position.Candidates from diverse backgrounds are encouraged to apply. The NYS Office of Parks, Recreation and Historic Preservation is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. OPRHP encourages people with disabilities to apply. If an employee or job applicant believes that they need a reasonable accommodation, they should contact the Equal Opportunity Unit at or (518) 486-7754.

Created: 2026-03-19