Part Time Associate Patient Care Coordinator

Requisition number: 2347470 Job category: Healthcare Delivery $2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Explore opportunities with Optum , in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together . The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Location: N57W24950 N Corporate Cir, Sussex, WI 53089 Primary Responsibilities: + Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service + Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible + Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed + Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily + Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed + Provides wayfinding instructions and assists with hospital information as requested + Coordinates patient admission needs, bed assignments, and tracking boards where applicable + Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed + May perform other duties upon request You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: + High School Diploma/GED (or higher) + 1+ years of customer service experience in an office setting or professional work environment + Beginner level of proficiency in Microsoft Office products + Ability to work on the following schedule: + Week 1 + Monday 8:30am-5:00pm + Tuesday 9:30am-6:00pm + Friday 8:30am-5:00pm + Week 2 + Monday 8:30am-5:00pmu2002u2002u2002u2002 + Tuesday 9:30am-6:00pm + Must be 18 years of age or older Preferred Qualifications: + Experience in a medical office or hospital admitting/registration office + Experience with electronic medical records system + Knowledge of medical terminology Soft Skills: + Strong communication and customer service skills both in person and via phone + Ability to work independently and maintain good judgment and accountability + Demonstrated ability to work well with others + Strong organizational and time management skills + Ability to multi-task and prioritize tasks to meet all deadlines + Ability to work well under pressure in a fast-paced environment + Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis (

Created: 2026-03-19