Desktop Support Technician

Principal Duties and Responsibilities: u2022 Serve as tier II support of contact for IS-related issues by responding to requests or incidents (break/fix, refresh, deployment related tasks) u2022 Gather needed information from users that will assist in the timely resolution of requests. u2022 Identify situations requiring urgent attention, to better prioritize and route to appropriate area. u2022 Provide accurate and timely logging and resolution of issues in the Service Management system. u2022 Take ownership of user issues, follow the status of issues on behalf of the user, and communicate progress in a timely manner. u2022 Responsible for continuous improvement. u2022 Performs other duties as assigned. Knowledge, Skills and Abilities Required: u2022 Technical aptitude and a working knowledge of fundamental operations of Windows, PC, laptop and server hardware, and related IT equipment such as printers, wireless devices, and scanners. u2022 Clear, confident, and calming voice tone when interacting with users. u2022 Maintain a questioning attitude until useru2019s issues are understood. u2022 Ability to think and act quickly. u2022 Detail oriented and thorough follow up. u2022 Expertise in conflict resolution and emotional intelligence. u2022 Ability to manage relationships, conflict, and communication with a high-level of proficiency. u2022 Exceptional interpersonal, presentation, verbal, and written communication skills required to interact effectively with all levels of the organization and external contacts. u2022 Excellent customer service skills and the ability to translate technical information into user-friendly terminology. u2022 Present a professional and polished appearance. u2022 One on One and small group teaching skills. u2022 Exceptional problem solving and technical skills. u2022 Time management skills. u2022 Have a polite, friendly, and empathetic presence both virtually and in person. Skills Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Technical support Top Skills Details Desktop,Windows 10,Troubleshooting,Hardware,Customer service,Technical support Additional Skills & Qualifications u2022 Manages Customer Support Analyst workload by responding to useru2019s questions, incidents, and requests in accordance to IS Support Center standards. u2022 Provides accurate and timely logging of incidents and resolution for incidents in the Service Management system. u2022 Gather needed information from users that will assist in the timely resolution of requests. u2022 Identify situations requiring urgent attention, prioritize and route to appropriate analyst or area for resolution u2022 Demonstrates world class interpersonal skills to communicate understanding, expectations, and resolution to foster a positive user relationship. u2022 Maintains high availability by routing issues to the appropriate area for troubleshooting and resolution. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Columbus, OH. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbus,OH. Application Deadline This position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-19