Call Center Customer Service Rep.

The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the face and voice of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company. - $21 an hour - $1.50 paid differential - Sign on bonus - $500 after 3 months and $500 after 6 months - Call center and phone customer service experience highly preferred - Bilingual preferred: Fluent in English and all languages - Stoughton office location - 6-8 weeks required in person for training, hybrid model observed after training - Full time, 35 hours a week - Monday - Friday, 8:30am - 4:30pm Essential Functions - Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution - Ability to learn, retain, and apply information based on training materials, which support program related topics - Liaison to other departments within the company Competencies - Ability to multitask - Speak on call while reading notes - Utilize appropriate modules for research purposes - Engaging the caller while researching - Notation during the call - Professional, friendly and understanding of the consumer?s situation - Attentive to details - Ability to work efficiently as a team player - Ability to work independently - Working ability to problem solve - Punctual and dependable Preferred Experience - Call Center and customer service experience highly preferred - Bilingual a plus Required Education - High School Diploma or equivalent. Work Environment - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel - No travel is required for this position. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Created: 2026-03-19