Mortgage Loan Servicing Specialist

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.This position can be located at Billings, MT Spokane, WA and Sioux Falls, SD Downtown branch.What's Important to YouWe know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.Generous Paid Time Off (PTO) in addition to paid federal holidays.Child Care Assistance Program for eligible dependent(s).Exercise reimbursement program for employees.The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.SUMMARYThe Mortgage Loan Servicing Specialist performs servicing duties as they relate to the accurate accounting, settlement, administration, and maintenance of mortgage loans in accordance with regulatory and investor guidelines. This position may focus on specified areas of Mortgage Loan Servicing including customer service, escrow administration, new loan boarding and quality control, loan maintenance and/or payment processing. The Mortgage Loan Servicing Specialist will collaborate with each functional area within Mortgage Loan Servicing to ensure procedures are developed and maintained, resource needs are identified, cross-training efforts are coordinated, and assist leadership with departmental and field communication.ESSENTIAL DUTIES AND RESPONSIBILITIESProvides development and ongoing maintenance of Mortgage Loan Servicing procedures.Identifies mortgage loan servicing training needs, development of training materials, and assistance with scheduling and delivery.Provides mortgage loan servicing and support functions such as processing loan payments/ corrections, payoffs, and responding to internal and external customer pletes administration of mortgage loan escrow accounts to include maintenance, monitoring, and payment of taxes and insurance.Collaborates with Mortgage Loan Servicing leadership to continually identify, propose, and implement workflow improvements.Maintains a working knowledge of First Interstate Bank policies, investor guidelines, and federal regulations that apply to Mortgage Loan Servicing including Regulation E, Regulation X, and Bank Secrecy.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.KNOWLEDGE, SKILLS AND ABILITIESAdvanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and e-mailSelf-starter and works with minimal directionStrong verbal and written communication skillsInterpersonal skills and team orientedAbility to meet deadlinesAbility to appropriately escalate issues requiring problem solving and decision makingAbility to resolve complex account issues with little assistanceEDUCATION AND/OR EXPERIENCEHigh School Diploma or General Education Degree (GED) required andBachelor's Degree from a four-year College or University preferred3 years relevant experience in a financial institution within loan servicing preferredUnderstanding of loan accounting systems, loan payment types, and loan processing preferredPHYSICAL DEMANDS AND WORKING ENVIRONMENTThe physical demands and work environment are representative of those that must be met or encountered to successfully perform the essen

Created: 2026-03-19