Admin Assistant

Job Description The Administrative Assistant will provide dayu2011tou2011day administrative support to the Customer Operations Manager within a utility environment. This role focuses heavily on payment services support, including mail processing, physical check handling, inbox and calendar management, and documentation support. The ideal candidate is detailu2011oriented, organized, and comfortable handling confidential customer and financial information in a fastu2011paced, processu2011driven setting. Responsibilities: Provide administrative support to the Customer Operations Manager, including managing calendars and scheduling meetings. Manage and monitor a shared inbox, routing inquiries appropriately and responding to routine requests. Send standardized outbound communications, including generic emails to external partners such as mobile home parks. Support paperless billing operations by processing returned bills and related correspondence. Assist with the handling, tracking, and processing of a high volume of physical checks in alignment with payment services procedures. Receive, sort, and route incoming mail related to credit and payment services, including sensitive documents such as bankruptcy notices. Support checku2011related workflows by assisting with documentation, reconciliation support, and internal coordination. Help develop, document, and maintain standard operating procedures (SOPs), outlining stepu2011byu2011step processes for payment and mail handling. Ensure accurate recordkeeping and adherence to internal controls, compliance requirements, and utility policies. Provide general administrative support as needed, including document management and process support. This is a hybrid position and the Admin will need to be onsite Monday-Thursday weekly. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 1u20133 years of administrative or office support experience, preferably within a utility, finance, or payment services environment. Experience with calendar management for leadership (in Microsoft Outlook) Strong organizational skills with the ability to manage multiple tasks and prioritize effectively

Created: 2026-03-20