Patient Services Representative (New Castle ENT)

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } University Ears, Nose & Throat Specialists - New Castle ENT is seeking a friendly, organized, and patientu2011focused Patient Services Representative to join our team at 3124 Wilmington Rd, Suite 305, New Castle, PA 16105. This fullu2011time role works Monday through Friday, 8:00 AM-4:00 PM, supporting frontu2011office operations including patient checku2011in/out, scheduling, insurance verification, phone management, and providing exceptional customer service in a fastu2011paced ENT practice. The ideal candidate is detailu2011oriented, professional, and able to create a positive experience for every patient. Occasional travel to our Hermitage location is required. If you thrive in a collaborative, patientu2011centered environment, we encourage you to apply.Responsibilities: + Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference + Schedule or connect patient to resources to schedule for ancillary services at checkout + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Promote MyUPMC patient portal and assist patients in registration when applicable + Collect copayments and any other applicable patient payments at the point of service + Provide a warm greeting for all patients + Register patients in Biometrics (fingerprint recognition) program and explain benefits + Confirm and/or update patient registration information at checkout + Appropriately distribute / triage phone calls to other areas and / or clinical providers + Schedule follow-up appointments within the practice at checkout + Completion of high school graduate or equivalent is required. + Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Created: 2026-03-20