Help Desk

Job Description Insight Global is looking for a help desk support technician. This role is responsible for performing hardware repairs on Apple and Dell computers while providing macOS, Windows, and software troubleshooting support. The position requires strong customer service skills and the ability to work independently with minimal supervision for portions of the day. The pay range for this role is $19-$24/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Hands-on experience repairing Apple and Dell computers Working knowledge of macOS, Windows, and common productivity software Strong hardware and software troubleshooting skills Ability to work independently and manage tasks with minimal supervision Customer service experience and ability to explain technical issues clearly to non-technical users Reliability, organization, and strong communication skills Apple Certified Mac Technician and/or Dell related certification CompTIA A+ (or willingness to obtain within one year) Experience in a school faculty setting Degree in Information Systems or related field, or equivalent experience

Created: 2026-04-04