HVAC Dispatcher - Lancaster, PA

Job Title: Dispatcher / Service CoordinatorOverviewA residential HVAC company in Lancasteru00a0is looking for an organized, customer-focused Dispatcher/Service Coordinator to manage daily scheduling and support field technicians. This role keeps communication flowing between customers, technicians, and the service team to ensure efficient operations and a great customer experience.u00a0 2+ years of dispatching experience is required for this job.u00a0Benefits- Medical, dental, vision, and life insurance.- PTO- Bonus opportunities- 401(k) with company match.- Possibility of working a hybrid schedule (To be determined several months after start date)Responsibilities of the HVAC Dispatcher:- Handle customer calls, messages, and emails with professionalism.- Assess customer needs and provide prompt, accurate assistance.- Schedule service appointments and share job details with technicians and customers.- Work with service leadership to organize daily routes and priorities.- Keep customers updated on job status and technician arrival times.- Document and relay clear job notes to technicians.- Support team communication and help maintain a positive work environment.Requirements of the HVAC Dispatcher:- 2+ years of dispatching experience in HVAC or service REQUIRED- Strong communication, organization, and multitasking skills.- Ability to stay calm in a fast-paced setting.- Comfortable learning and using digital tools.- Professional, reliable, and able to work independently.- Willing to participate in a limited on-call rotation some evenings and weekends- Willingness to submit to a pre-employment drug screen and criminal background check

Created: 2026-04-04