Milieu Management Assistant

Full-time, Evenings 72 hrs/2 weeks General Summary Provides a safe, secure and therapeutic environment for, and responds to the needs of patients, employees, visitors and other customers of the Adult Inpatient Psychiatric Unit. Duties and Responsibilities Essential Functions: + Responds to emergency situations such as accidents, injuries, violent behavior or outbursts and safety hazards. Provides assistance, summons proper authorities and polices area to maintain order, safety and to protect patients, employees and visitors. + Participants in restraint of psychiatric patients under the supervision of a Registered Nurse (RN) or physician. Responds to inquiries for advice or assistance from employees, students, visitors and other customers. + Manages behavioral crises including 1:1 observation, redirection, physical restraint and team crisis interventions. + Monitors conduct of patients and visitors on the unit; Reports problems to the RN in charge. + Participates in room and safety checks on every shift under the supervision of an RN. + Assists with milieu management. + Awareness of behavioral management plans for acute patients in cooperation with treatment team recommendations. + Provides one-on-one intervention with patients who have a high risk for violence. + Reports safety and/or fire hazards or security violations. + Coordinates with outside law enforcement agencies and the legal system as necessary. + May assist in securing patient valuables or lost and found articles. Assists in maintaining logs of items received. + Employs all necessary equipment to include Personal Protective Equipment (PPE) during situations that are deemed unsafe and during interactions with precaution patients. Common Expectations: + Demonstrates leadership through collaboration with other team members, maintaining positive solution-focused communication, taking initiative, leading by example, demonstrating open and consistent communication, understanding of diagnosis and clinical interventions, and investing in the development of growth of staff and the program. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Maintains proficiency in de-escalation principals; Establishes and maintains positive therapeutic relationships with patients. + Demonstrates commitment to patients, visitors and other staff by complying with all applicable safety regulations, identifying opportunities to standardize processes and

Created: 2026-03-20