Collections Supervisor

Position SummaryThe AR Collection Supervisor will assistance the AR Collection Manager and supervise a team of Collection Specialists to meet and maintain company goals and objectives.This position be fully onsite based out of the Franklin, TN office.Essential Duties and ResponsibilitiesSupervise and collect outstanding receivable through telephone and written communication daily.Supervise the staff's monitoring of assigned accounts to provide cash flow and bottom-line profitability.Resolve discrepancies of payments on a timely basis.Work closely with credit department when additional credit is required or account is delinquent and possible credit suspension is under consideration.Prepare documentation for write-off approvals.Escalate overdue AR for additional collection efforts.Maintain working knowledge of industry and economic events having an impact on operations.Review, maintain, and generate reporting to identify delinquent accounts and other collection measurements.Perform month-end close reporting activities Provide follow up on identified issues and discrepancies.Lead conference calls to resolve ongoing collection issues via Teams and in person.Train and familiarize staff on current collection policies and procedures.Ensure collection policies and procedures are adhered to.Assign workload and set priority for staff.Monitor and evaluate staff’s performance and recommend training and development when appropriate.Aid the AR Manager and other Management personnel and perform special projects as assigned.Bachelor's degree preferredMinimum of 2-4 years of supervisory experience; preferably within Accounts ReceivableExcellent verbal and written communication skillsAbility to communicate with all levels of managementAbility to receive and understand direction from supervision and managementProficiency with Excel requiredExperience with MS D365 / SAP is a plusMust be willing to work overtime depending on business demandsEssential Job FunctionsMaintain regular and punctual attendanceWork cooperatively with othersInteract with employees and customers in an appropriate mannerComplete assigned tasks/projects in a timely mannerComply with all Company policies and proceduresThe above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.BenefitsYusen offers a generous Employee Benefits Package including: Medical, Dental, and Vision beginning the 1st of the month following start date401k with a company matchStandard 10 days PTOEligible for bonus plan7 Paid HolidaysEligble for OT pay if applicableFlexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much moreAny and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.About Yusen Logistics (Americas)Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.www.yusen-logistics.com/Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s DepartmentFair Chance Act webpage.

Created: 2026-04-04