Wholesale Mortgage Processing Team Lead

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visitSpring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are toBe kind and treat all people - teammates, customers, and vendors - with respect and consideration Be adaptable and embrace changeBe accountable and take responsibility and deliver the effort to fully complete the taskBe better and strive for continuous improvement in ourselves, our team, and the company for our customersBe part of the solution and solve problems, find the answers, and collaborateWork hard, have fun, and get things doneSpring EQ is seeking a full?time, experienced Wholesale Account Manager Team Lead to support our fast?growing Wholesale Mortgage Division. This role serves as a subject matter expert for the wholesale processing team and plays a critical part in ensuring loans move efficiently from submission to closing within the broker-driven channel.The ideal candidate will provide day?to?day guidance to Wholesale Account Managers/Processors, support broker pipeline management, and act as an escalation point for system, loan-level, and process challenges. This individual will help drive operational excellence through coaching, problem-solving, and process optimization tailored to wholesale workflows.Serve as the primary support resource for the team of Wholesale Account Managers/ProcessorsCoach, mentor, and develop processors to ensure high?quality broker submissions and efficient loan movementMonitor and evaluate processor performance, providing feedback and support as neededOversee and balance processor pipelines to maintain service level expectations with broker partnersStep in to assist with loan files during high-volume periods or when processors are unavailablePartner cross?functionally with Wholesale Sales, Underwriting, and Closing teams to resolve escalations and support broker needsIdentify and communicate opportunities for process improvements within the wholesale workflowConduct spot?checks of loan files to ensure clean submissions and compliance with wholesale standardsMaintain a small personal pipeline (5-10 loans) to stay current with systems, processes, and broker expectationsPerform additional responsibilities as needed to support the wholesale operations teamMinimum 5 years of experience in the mortgage industry, with at least 3 years of loan processing experienceWholesale mortgage experience strongly preferredMinimum 2 years of leadership or team lead experience is a plusStrong working knowledge of mortgage compliance regulations and wholesale-specific loan flowExperience processing Conventional loansSelf?starter mentality with the ability to navigate open?ended challenges and support broker partnersDemonstrated ability to foster innovation and continuous improvement within fast?paced, high?volume environmentsAbility to collaborate effectively with remote team members while also working independentlyStrong sense of urgency and the ability to thrive in a deadline-driven wholesale settingCommitment to personal excellence, integrity, and accountability—consistent with Spring EQ’s core valuesHealthy work-life balance.We are committed to supporting a healthy work-life balance and fostering an environment of productivity and collaboration. This position follows a hybrid schedule for team members working in our corporate offices, combining on-site presence with remote flexibility. Our hybrid model is designed to promote teamwork and engagement while also providing the adaptability professionals need to manage their responsibilities effectively.Compensation$70,000-$80,000 yearly plus incentive Benefits401k Company MatchAnnual Charitable Matching Gift ProgramCommuter BenefitsCompany HolidaysCredit Union MembershipDental InsuranceDependent Care PlanDisability InsuranceEmployee Assistance ProgramLife InsuranceMedical InsurancePaid Time Off PlanVision InsuranceWeekly Non-Management Dinner BenefitSpring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact

Created: 2026-04-04