Scrum Master L1 - L3

Job Description We are seeking an experienced Scrum Master and Development Delivery Manager to join our team. The ideal candidate will have a strong history of successfully guiding Agile teams in software development projects. In the Scrum Master role, you will collaborate closely with client teams to facilitate Agile processes, ensure adherence to Scrum principles, and foster continuous improvement. As Development Delivery Manager, you will manage Agile delivery, oversee resource allocation, and monitor capacity while ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met for outsourced development teams, which include a mix of onshore and offshore developers. Key Responsibilities u2022u2003Facilitate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. u2022u2003Collaborate closely with product owners to ensure a clear understanding of the product backlog and project objectives. u2022u2003Assist in the accurate estimation and planning of sprints and releases. u2022u2003Proactively identify and remove impediments that may hinder team progress. u2022u2003Foster a team culture focused on continuous improvement, collaboration, and innovation. u2022u2003Ensure the team consistently adheres to Agile principles and Scrum practices. u2022u2003Coach and mentor team members on Agile methodologies, promoting best practices. u2022u2003Track and report on team performance metrics, including adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Metrics tracked include burn-down charts, velocity, story completion, control charts, and cumulative flow diagrams, dependency mapping, capacity planning u2022u2003Maintain awareness of both individual team member performance and overall team dynamics. Provide regular updates to the Program Lead on the health of the Scrum team. u2022u2003Engage with stakeholders to communicate project status, identify risks, and address issues. u2022u2003Facilitate open and effective communication within the team and with external stakeholders. u2022u2003Ability to operate within a hybrid Waterfall and Agile framework, managing quarterly prioritized deliverables developed using Agile practices. Pay Range for this role is $34 - $50 depending on years of experience and education We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u2003Bachelors degree in Computer Science, Information Technology, Business, or a related field. u2022u2003Certified Scrum Master (CSM) or equivalent Agile certification. u2022u2003Strong understanding of Agile principles, Scrum practices, and software development lifecycle. u2022u2003Proven experience in tracking Agile delivery metrics, optimizing capacity utilization, and ensuring the efficient allocation of resources. u2022u2003Excellent communication, facilitation, and interpersonal skills. u2022u2003Excel expertise increasing with Level u2022u2003Ability to work effectively in a remote and distributed team environment (onshore, nearshore, and offshore). u2022u2003Experience with Agile project management tools (e.g., Jira, Trello, Confluence). u2022u2003Problem-solving mindset and the ability to navigate complex project environments. u2022u2003Experience in coaching and mentoring Agile teams. u2022u2003Ability to work with diverse teams and manage multiple priorities. u2022u2003Previous demonstrated success working with a client for requirements and an outsourced vendor for associated development activities. u2022u2003Experience in consulting or working with clients in a professional services environment. u2022u2003Knowledge of other Agile frameworks (e.g., DevOps, Kanban, SAFe). u2022u2003Technical background or familiarity with software development practices and technologies. u2022u2003Strong analytical and organizational skills.

Created: 2026-03-23