IT Support Technican

Job Description A global electronic and semi-conductor manufacturing company is seeking a highly skilled IT Support Technician to join their team This individual will provide end-user, deskside support for 90 users onsite at a facility in Carlsbad, CA including support for business computers, high-end computing workstations, servers, telecommunications (data network, wireless, voice and mobile devices), tablets, and applications (Windows, Sharepoint, Teams, etc). This is an immediate, long-term, ongoing contract role that requires 5 days a week onsite. Key Responsibilities u2003u2022 Provide end-user support for desktops, laptops, mobile devices, and peripherals. u2003u2022 offering immediate assistance to users. u2003u2022 Troubleshoot and resolve issues related to Windows OS, Office 365, SharePoint, Teams, and other business applications. u2003u2022 Support network connectivity, including wired/wireless access, IP phones, and basic switch troubleshooting. u2003u2022 Manage incidents and service requests through ServiceNow. u2003u2022 Assist with onboarding/offboarding tasks including device setup and account provisioning. u2003u2022 Maintain and support printers, scanners, and label printers. u2003u2022 Document resolutions and contribute to knowledge base articles. u2003u2022 Provide executive-level support with professionalism and discretion. u2003u2022 Collaborate with internal teams and vendors to resolve application or infrastructure issues. Technical Skills & Experience End-User Support: u2003u2022 Windows 10/11 support and troubleshooting u2003u2022 Office 365, SharePoint, Teams u2003u2022 Printer and peripheral support u2003u2022 Mobile device support (iOS/Android) u2003u2022 Service desk experience (preferably ServiceNow) Network & Systems: u2003u2022 Basic understanding of TCP/IP, LAN/WAN u2003u2022 Wired/wireless network troubleshooting u2003u2022 IP phone and switch cabling support We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements - 3-5 years of experience with end-user/IT/ Desktop support in a corporate environment - Strong experience troubleshooting Windows 10/11, Office 365, Sharepoint, and Teams - Mobile device and tablet support experience - Experience supporting InTune - Ticketing experience (preferably ServiceNow) - Network troubleshooting and support experinece - Ability to quickly adapt and learn applications in use in the environment. - Ability to perform high-level troubleshooting and problem solving. - Ability to effectively document resolutions. + previous CUI work - ITAR data + cyber awareness + securityA+ or Network+ certs

Created: 2026-03-23