Client Services Support II

Description Responsibilities: u2022 Interface directly with customers to provide day-to-day IT support. u2022 Offer MAC support, requiring self-initiative and the ability to follow directions. u2022 Travel to different sites as needed to provide support. u2022 Maintain an accurate record of customer credit and resolve customer inquiries. u2022 Monitor customer accounts and take appropriate action. u2022 Provide 'White Glove Support' for Executive members of the client base as needed. u2022 Contribute to updating existing processes to streamline support as per business requirements. u2022 Provide 2nd level MAC support as well as PC and some infrastructure support. u2022 Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment. u2022 Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs. u2022 Maintain physical inventory of company IT equipment and mobile devices accurately for the site. u2022 Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms. Requirements u2022 Demonstrated experience in Customer Service u2022 Excellent Communication and Communication Skills u2022 Knowledge of Office Functions and Documentation u2022 Proficiency in Microsoft Office Suite u2022 Experience in Project Management u2022 Strong Leadership Skills u2022 Ability to Troubleshoot and Resolve Issues u2022 Proven track record of driving Progress in a business environment u2022 Familiarity with Networking and Active Directory u2022 Willingness to Travel as required u2022 Commitment to ensuring Customer Satisfaction u2022 Ability to provide Deskside Support u2022 Experience in the Construction industry is a plus u2022 Demonstrated ability to Execute tasks effectively u2022 Experience working with C-Suite executives u2022 Knowledge of SAP R/3 system u2022 Understanding of Configuration Management u2022 Proficiency in Windows OS u2022 Knowledge of Storage systems and technologies u2022 Experience in Streamlining processes u2022 Willingness to provide Onsite support when necessary. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-03-23