Front Desk Agent

Position Summary: We are seeking a friendly, professional, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in delivering exceptional hospitality experiences by providing efficient check-in/check-out services, addressing guest needs, and ensuring a welcoming atmosphere throughout their stay. Key Responsibilities: Greet guests warmly upon arrival and provide a seamless check-in and check-out experience Manage reservations, cancellations, and room assignments using the property management system Respond promptly to guest inquiries, requests, and concerns in person, by phone, or via email Provide information about resort amenities, services, local attractions, and dining options Handle guest complaints professionally and escalate issues when necessary Process payments, verify billing information, and maintain accurate records Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction Maintain a clean, organized, and professional front desk area Follow all company policies, procedures, and safety standards Qualifications: High school diploma or equivalent; hospitality or tourism degree preferred Previous experience in hospitality, customer service, or front desk operations is a plus English is required If you are interested in the role, please send your resume to: or give our office a call at (786) 323-6813.

Created: 2026-03-23