Senior Technical Account Manager

Job Requisition ID # 26WD96542 _French translation will follow/ La traduction en franu00e7ais suivra_ 26WD96542 Senior Technical Account Manager Position overview Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architectural, Civil and Construction Engineering (AEC) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Technical Adoption and Success group within the Customer Technical Success team - a team that values professional development and rewards high performance. The Technical Account Management group owns the customer support experience and is responsible for ensuring customer technical success, driving growth, and customer delight. Responsibilities + Establish and maintain working relationships with customers as technical advisor, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience + Priority handling and escalation of critical issues and monitoring of service level compliance + Technical assistance and recommendations for Enterprise Customers based on data analytics + Taking a problem management approach, find opportunities for improvement initiatives + Partner with customeru2019s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications + Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan + Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives + Responsible for key event management (e.g. major upgrades) Minimum Qualifications + Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering + Minimum 5 years' experience in using or supporting the Autodesk civil infrastructure design stack and collaboration platform - Civil 3D, InfraWorks, Revit, Forma (previously Autodesk Construction Cloud) - for large enterprise clients in a professional services role + Strong analytical skills and experience working and troubleshooting in enterprise environment + Expert knowledge in workflows and data exchange + Experience in delivering on presentations + Able to manage several projects at a time, setting the right priorities + Fluency in English required, any additional language(s) a plus Preferred Qualifications + Strong communicator and able to build relationships at all levels, taking initiative + Ability to present technical information to a live or virtual audience + Technical consulting experience and/or technical project delivery experience with large, demandingclients + Experience in Autodesk Navisworks, Autodesk AutoCAD and/or Autodesk Platform Services is a plus -------------------------------------------------------------------------------------------------------------------------- 26WD96542 Responsable technique de compte senior Aperu00e7u du Poste Le service u00ab Customer Success u00bb d'Autodesk recherche des experts techniques hautement motivu00e9s pour aider nos clients u00e0 optimiser leur investissement dans nos produits et u00e0 obtenir des ru00e9sultats commerciaux mesurables. Nous recherchons des professionnels possu00e9dant une expu00e9rience dans les domaines de l'architecture, du gu00e9nie civil et de la construction (AEC), capables de prendre en charge un large u00e9ventail de technologies dans des environnements d'entreprise u00e0 grande u00e9chelle. La personne retenue travaillera en u00e9troite collaboration avec des clients de moyennes et grandes entreprises u00e0 travers le monde. Vous rejoindrez le groupe u00ab Technical Adoption and Success u00bb au sein de l'u00e9quipe u00ab Customer Technical Success u00bb, une u00e9quipe qui valorise le du00e9veloppement professionnel et ru00e9compense la haute performance. Le groupe u00ab Technical Account Management u00bb a la responsabilitu00e9 de l'expu00e9rience du support client et a pour mission d'assurer la ru00e9ussite technique des clients, de stimuler la croissance et de garantir la satisfaction des clients. Responsabilitu00e9s + u00c9tablir et entretenir des relations de travail avec les clients en tant que conseiller technique ; les activitu00e9s comprennent les interactions avec les clients, la coordination interne avec le responsable de la ru00e9ussite client (CSM) et le spu00e9cialiste de lu2019adoption technique (TAS) pour mettre en u0153uvre les activitu00e9s des plans de ru00e9ussite client et garantir une expu00e9rience de ru00e9ussite technique de premier ordre + Traitement prioritaire et escalade des problu00e8mes critiques, ainsi que suivi de la conformitu00e9 aux niveaux de service + Assistance technique et recommandations aux clients du2019entreprise basu00e9es sur lu2019analyse des donnu00e9es + Adopter une approche de gestion des problu00e8mes afin du2019identifier des opportunitu00e9s du2019initiatives du2019amu00e9lioration + Collaborer avec les u00e9quipes informatiques et de conception du client pour garantir lu2019installation, la gestion des licences et les performances efficaces et ru00e9ussies des applications cloud et de bureau du2019Autodesk + Gu00e9rer la mise en u0153uvre des sessions de coaching pru00e9vues dans le plan de ru00e9ussite client afin du2019accrou00eetre lu2019adoption et la ru00e9ussite du plan + Assurer un engagement proactif aupru00e8s des clients gru00e2ce u00e0 des revues ru00e9guliu00e8res des dossiers du2019assistance, u00e0 lu2019u00e9valuation des performances logicielles et u00e0 lu2019alignement des connaissances techniques sur les objectifs du client + u00catre responsable de la gestion des u00e9vu00e9nements clu00e9s (par exemple, les mises u00e0 niveau majeures) Qualifications Minimales + Licence ou expu00e9rience u00e9quivalente en gu00e9nie architectural, civil ou de la construction + Au moins 5 ans du2019expu00e9rience dans lu2019utilisation ou le support de la suite de conception du2019infrastructures civiles et de la plateforme de collaboration du2019Autodesk u2013 Civil 3D, InfraWorks, Revit, Forma (anciennement Autodesk Construction Cloud) u2013 pour de grandes entreprises, dans un ru00f4le de services professionnels + Solides compu00e9tences analytiques et expu00e9rience du travail et du du00e9pannage en environnement du2019entreprise + Connaissance approfondie des flux de travail et de lu2019u00e9change de donnu00e9es + Expu00e9rience dans la ru00e9alisation de pru00e9sentations + Capacitu00e9 u00e0 gu00e9rer plusieurs projets simultanu00e9ment, en u00e9tablissant les bonnes prioritu00e9s + Mau00eetrise de lu2019anglais requise, toute autre langue(s) constituant un atout Qualifications Souhaitu00e9es + Excellent communicateur, capable de nouer des relations u00e0 tous les niveaux et de faire preuve du2019initiative + Capacitu00e9 u00e0 pru00e9senter des informations techniques u00e0 un public en pru00e9sentiel ou virtuel + Expu00e9rience en conseil technique et/ou en ru00e9alisation de projets techniques aupru00e8s de clients importants et exigeants + Une expu00e9rience avec Autodesk Navisworks, Autodesk AutoCAD et/ou Autodesk Platform Services est un atout Learn More About Autodesk Welcome to Autodesk Amazing things are created every day with our software u2013 from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk u2013 itu2019s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When youu2019re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting Salary transparency Salary is one part of Autodesku2019s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $76,000 and $136,730. Offers are based on the candidateu2019s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. 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Created: 2026-03-23