Engagement Solutions Manager

This job was posted by : For moreinformation, please see: SOLUTIONS MANAGER (ESM)Job Code: ENGSLMGRReports To: Director, Business Development OperationsBase Location: AZ or COWork Status: Virtual OfficeMinimum Starting Monthly Range: $5,757Hiring Range (Monthly Pay): $5,757 - $6,583Full-time / Part-time: Full-timeExempt / Non-Exempt: ExemptRisk Designation: MediumSummary:The Engagement Solutions Manager (ESM) collaborates with Contextureinternal teams to support sales execution and operations. The ESMpartners with the Engagement Team to lead prospects from inquiry tobecoming a satisfied client. Is responsible for the retention ofexisting participants, ongoing relationship management, and continuedpromotion of Contextures products and services. They work closely withall departments to ensure a seamless and high-quality customerexperience. As the Engagement Team identifies new prospects, the ESMwill create new opportunities, secure customer agreements, and representcustomer needs through the implementation process of those newopportunities.Additionally, the ESM is responsible for keeping Participant informationaccurate by validating specific data points such as contact names duringroutine engagements. The ESM is also responsible for maintainingfrequent contact with high-priority participants and responding timelyand effectively to identified needs and requests.This position is based in Phoenix Arizona; Denver Colorado; or GrandJunction, Colorado and requires local residency in one of these baselocations. The Denver, Colorado area is preferred. Our strategicflexibility allows for local work from home opportunities.QualificationsTo perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skills, and/or abilities required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.Essential Duties and Responsibilities include the following:Work with the Marketing and Engagement teams to plan and implementcampaigns to meet Contexture sales goals and objectives.Qualify leads and promptly and effectively transition leads to theEngagement Managers.Develop client relationships and work with the team to become along-term trusted health information exchange partner.Responsible for managing attestation and the patient rights processes,forms, verification, etc.Utilize business application reports to support sales operations,identify new revenue opportunities and provide information for otherContexture teams.Explain use cases for current Contexture products to a wide variety ofContexture participant types.Create presentations and collaborate with marketing/communications todefine messaging and materials.Builds and maintains strong, long-lasting relationships with influencersinside the Participant organization.Demonstrate HIE application in small group and large group settings,on-line and in person.A working knowledge of the technical components of all HIE solutions andservices.Is able to provide a first-line solution and/or triage technicalconcerns for participants, before passing to appropriate Contextureteams.Responsible for initiating onboarding activities, fulfilling necessaryrequirements for solution implementation, and collaborating with therelevant Contexture teams to ensure participants go-live with HIEservices.Assists with high-severity requests or issue escalations as needed.Assists in the development of materials targeted at clinical and supportstaff for each Contexture product and forms Contextures development of ne products and services.Maintains high-touch engagement with priority Participants including butnot limited to agenda development, meeting cadence/schedule, keyplayer/contact tracking, custom survey, etc.Prepares reports on account status.Identifies up-sell opportunities with current Participants and provideinformation to team for engagement and closure.Responsible for maintaining current and accurate account information inContextures business applications and keeps other applicable teamsabreast of updates and changes.Responsible for generating and managing reports on datasubmitted/exchanged on behalf of participants.Responsible for ensuring par

Created: 2026-03-23