People & Culture Specialist 1, Resource Center
BDO USA, LLP - Charlotte, NC
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Job Summary:The People & Culture (P&C) Specialist 1 position is responsible for delivering quality customer service to firm principals, professionals and P&C peers by providing resolution to inquiries related to employment verifications, P&C initiatives, firm policies and procedures, and P&C systems for benefits, time entry and performance management. The P&C Specialist 1 also provides general support to the P&C Field and Recruiting teams, including but not limited to: documentation for all hires, employment changes and terminations within the P&C management system; processing candidate background checks; creating and distributing offer materials and change letters; facilitating new hire onboarding though orientation presentations and the review of I-9's; coordinating all payments of bonuses and unused PTO; and administering national programs such as the American Express Corporate Card and Professional Certification Reimbursement programs.Job Duties:General Firm PopulationActs as a resource to current employees regarding questions related to P&C systems, including BDOU, Payroll Self-Service, Performance, BenefitsProvides support to new employees and principals regarding policies and procedures, new hire processes, employment forms, performance management, etc.Acts as resource to former employees regarding questions related to electronic payroll records, changes of address, W-2 requests, etc.Acts as a resource to current and former principals and employees related to requests for employment verifications.Sends communication to voluntarily terminating employees providing all necessary separation information and instructions for completion prior to departure from the firmCreates and maintains accurate, current ticket history and documentation related to each inquiry/request received within the P&C Resource Center through My Support CenterCollaborates with other P&C Resource Center staff on projects for P&C Resource Center improvementsConducts weekly new hire orientation presentation, review of firm resources and review of I-9's for new hiresAssists in the administration of national programs, including Professional Certification preparation materials and corporate credit cardsHuman ResourcesProvides applicable communications for transactions within the P&C management system in association with data changes, salary changes, transfers, location changes and working hour changesRevises offer letters in My BDODrafts and distributes appropriate offer materials upon offer acceptanceDrafts and distributes change in start/end date requestsSubmits background and criminal searches for applicable new hiresAssists Center of Excellence (COEs) with employee questions regarding Total Rewards, Performance Management, Payroll, Finance, Talent Acquisition, Paid Time Off, etc.Submits requests for all payroll payouts related to relocation and signing bonuses, final wages, PTO payouts, and other appropriate payroll payments or deductions related to employee relations matters for current and terminating professionalsParticipates in HR related projects in conjunction with COE leadersOther duties as requiredAttends weekly P&C Resource Center team callParticipates in the P&C Field and P&C Resource Center monthly collaboration callAssists in the P&C Resource Center project list and task itemsParticipates in firm expansions including offers, background checks, I-9 Service Center and on-site support if neededSupervisory Responsibilities:N/AQualifications, Knowledge, Skills and Abilities:Education:High School Diploma or GED, requiredAssociate's degree, preferred; focus in Human Resources, preferredBachelor's degree, preferred; focus in Human Resources, preferredExperience:Si
Created: 2026-05-02