Director, Donor Operations & Strategy

Director,u00a0Donoru00a0Operations & Strategyu00a0u00a0 Location:u00a0San Francisco, CAu00a0Department:u00a0Philanthropy and Gift Planningu00a0Type:u00a0Regular,u00a0Full-Time, Exemptu00a0Min. Experience:u00a0Senioru00a0-Levelu00a0u00a0 The Semi-monthly (per pay period) compensation for this position in FY26 is:u00a0$7,798.46u00a0per pay period Organizational Result:u00a0 All people living in the San Francisco Bay Area are economically secure, rooted in vibrant communities and engaged in civic life.u00a0u00a0 We Value:u00a0 Anti-racism, Boldness, Equity, Rooted in Communityu00a0 Position Summaryu00a0 The Director,u00a0Donor Operations & Strategy will develop and implement actionable strategies aimed at organizational growth via developmentu00a0and donor engagement activities. This positionu00a0willu00a0create systemsu00a0and manage projectsu00a0that ensure fundholders, donors, and partners at the San Francisco Foundation value being part of a generous community that actively works to supportu00a0an equitableu00a0and thriving Bay Area for all. This position willu00a0lead theu00a0implementation ofu00a0au00a0comprehensive strategy to create a u201cbest in classu201d donor engagement experience at the San Franciscou00a0Foundation andu00a0overseeu00a0eventsu00a0in order tou00a0deepen donorsu2019 connections withu00a0the Bay Area nonprofit community, withu00a0each other,u00a0and SFF.u00a0 Boundariesu00a0 The Director, Donor Operations & Strategy will enable effective and innovative use of technology, engagement strategies,u00a0and donor communications tou00a0attract prospects andu00a0engage the donors of the San Francisco Foundation u2013 including Donor Advised Fund holders, nonprofits who hold endowment funds, donorsu00a0interested in supportingu00a0SFFu2019s programs andu00a0operations, legacy giving donors, andu00a0other philanthropic donations. This positionu00a0worksu00a0withu00a0front-line fundraisers and philanthropic advisorsu00a0tou00a0grow revenue and increaseu00a0impact, andu00a0collaborates across teams especially with Marketing & Communications (on donor communications & engagement) and IT (on CRM management andu00a0utilization).u00a0u00a0 Authorityu00a0u00a0u00a0 The Director, Donor Operations & Strategy is part of theu00a0Philanthropy and Gift Planning Department (PGP)u00a0department, whichu00a0is responsible foru00a0engaging donors to raise funds and to moveu00a0resources into the community.u00a0The positionu00a0reports to the Chief Philanthropy Officer andu00a0manages a team of three.u00a0u00a0 Roleu00a0u00a0u00a0 The Director fulfills supervisory responsibilitiesu00a0in accordance withu00a0theu00a0SFF's policies and applicable laws andu00a0is responsible foru00a0interviewing, hiring, and training employees; planning, assigning, and directing work; and all aspects of performance management.u00a0 Tasksu00a0 + Lead the creationu00a0and execution of au00a0best-in-class donor engagement strategy,u00a0including developingu00a0a segmented approach tou00a0donoru00a0engagement.u00a0 + Provide leadership for process optimization and technology enhancements to drive improved relationship management with donors, impact, and reporting.u00a0 + Identifyu00a0and develop opportunities to build a more effective and efficient Philanthropy & Gift Planning Department.u00a0u00a0 + Partneru00a0with the Marketing & Communicationsu00a0Departmentu00a0on donoru00a0and prospectu00a0engagementu00a0including donoru00a0and professional advisoru00a0newsletters, events, and other outreachu00a0 + Work and communicate cross-departmentally to drive projects forward and ensure alignment, serving as a liaison betweenu00a0PGP and other departments (especially Marketing & Communications, IT, andu00a0Community Impact)u00a0and Grants Managementu00a0to ensure adequate understanding of processes and how work of different departments intersects and can be complementary and collaborativeu00a0 + Manageu00a0theu00a0PGP Operations Manager, Operations Associate, and Events Manager.u00a0 + In partnership with the CPO, develop a Donor Segmentation Framework and continually work to balance portfoliosu00a0to maximize staff success andu00a0optimizeu00a0donor potential.u00a0 + Developu00a0strategyu00a0and support the execution ofu00a0a small portfolio of donor events.u00a0u00a0 + Create systems to ensure excellent donor experiences, including but not limited tou00a0new donor set up andu00a0ensuring smoothu00a0transitions among PGPu00a0sub-teams,u00a0donor stewardship, measuring portfolio engagement,u00a0and all aspects of how SFF engages with donors.u00a0 + Serve as the PGP lead representative on the implementation of SFFu2019s technology roadmap.u00a0 Competencies & Qualificationsu00a0u00a0 + 7+u00a0years of relevant experience andu00a03u00a0yearsu00a0ofu00a0peopleu00a0management experienceu00a0u00a0 + Experience inu00a0development andu00a0donor engagement, working to support donor relations for ultra-high-net worth individuals and familiesu00a0 + Experience in CRM systems and using CRMs for business development, reporting for impact, and decision making, Salesforce preferred.u00a0 + Exceptional project management skillsu00a0 + Ability to collaborateu00a0and influenceu00a0across departmentsu00a0u00a0 + Desire and ability to learn new applications quickly and innovate on processesu00a0 + Demonstrated interest in SFFu2019s mission and commitment to equity in the Bay Areau00a0 + Active listening, critical thinking, and a willingness to listen to dissident voicesu00a0u00a0 + People management and development, humility, and high emotional intelligenceu00a0 + Intermediate to advanced computer/software skills, including Microsoft 365 (Outlook, Word, PowerPoint, Excel, & Teams) andu00a0Zoom.u00a0u00a0 + Ability to learn, navigate and manage online platforms, includingu00a0Fluxx, Qlik sense, Smartsheet, Salesforce,andu00a0Adaptiveu00a0 Compensation:u00a0The San Francisco Foundation offersu00a0a very competitiveu00a0total compensation package including base compensation in alignment with our organizational budget size and rich medical and fringe benefits offerings. This position pays $7,798.46u00a0per pay period.u00a0You may read more about our compensation philosophy and benefits on theu00a0career page (.u00a0u00a0 Remote Work Policy:u00a0Theu00a0Foundation has adoptedu00a0a long-term hybrid in-person and remote work policy.u00a0Employees mustu00a0resideu00a0or plan tou00a0relocateu00a0within the San Francisco Bay Area.u00a0u00a0u00a0u00a0 Requesting Accommodations:u00a0The Foundation is committed to the full inclusion of all qualified individuals. As part of this commitment, Theu00a0Foundation willu00a0ensure that persons with disabilities areu00a0providedu00a0reasonable accommodations. If reasonable accommodation is needed tou00a0participateu00a0in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact.u00a0 u00a0u00a0u00a0 The San Francisco Foundation is an equal opportunity employer and encourages people of diverse backgrounds to apply.u00a0u00a0 Powered by JazzHR

Created: 2026-03-23