Sheriff's 911 Call Dispatcher

Sheriff's 911 Call Dispatcher Print ( Apply ufeff Sheriff's 911 Call Dispatcher Salary $70,282.08 - $85,440.96 Annually Location Sacramento, CA Job Type Permanent Full-Time Job Number 29010-F Department Sheriff Opening Date 03/20/2026 Closing Date 12/4/2026 5:00 PM Pacific + Description + Benefits + Questions The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 4/3/26, 6/5/26, 8/7/26, 10/2/26, 12/4/26 Under supervision, the Sheriff's 911 Call Dispatcher receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions. Examples of Knowledge and Abilities Knowledge of u2022 Basic office procedures, methods, and operation of modern equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment u2022 English usage, spelling, grammar, and punctuation u2022 Report writing techniques u2022 Major streets, highways, and districts in Sacramento County u2022 Principles of effective customer service Ability to u2022 Remain calm and courteous while dealing with the public under stressful circumstances u2022 Deal with highly stressful situations u2022 Take accurate notes and prepare concise reports using information from callers u2022 Operate modern office equipment u2022 Read maps to identify major geographical points and streets inSacramento County u2022 Learn to operate communications equipment used by the Sheriffu2019s Office u2022 Analyze situations accurately and take effective action u2022 Follow written and verbal instructions u2022 Learn relevant laws, rules, and regulations u2022 Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public u2022 Communicate clearly and concisely, both verbally and in writing u2022 Analyze situations accurately and adopt an effective course of action u2022 Effectively organize and prioritize work assignments u2022 Keep accurate and orderly records u2022 Maintain confidential information u2022 Interpret and apply applicable federal, state, and local laws, codes, and regulations u2022 Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met u2022 Speak and understand English clearly and concisely Employment Qualifications Minimum Qualifications Graduation from high school or satisfactory completion of an acceptable General Education Development (GED) test; AND One year of full-time paid experience performing work where the main duties of the job involved public contact via telephone and/or in person, computer usage, and/or dealing with a high call volume. Note: If the word u201cexperienceu201d is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here ( or speak to someone in our office before the cut-off date listed in this notice. General Qualifications POST Requirement: Completion of a California Peace Officer Standards and Training (POST) approved abilities assessment test with a passing score is required prior to appointment to this class. Successful completion of POST Public Dispatchersu2019 Basic Course required within 12 months from the date of appointment. Incumbents in this class are required to maintain POST Dispatchers Certificate through Continued Professional Training (CPT) in accordance with POST recommendations. Typing Requirement: Demonstrated ability to type accurately at a net speed of not less than 40 words per minute is required prior to appointment. Failure to demonstrate and maintain this ability may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidateu2019s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, shall be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Security Clearance: In addition to the Sacramento County Criminal History and Background check, prior to appointment in this class candidates will need to: 1. Pass a security clearance investigation conducted by the Sacramento County Sheriffu2019s Office. 2. Successfully pass a medical examination and psychological screening. Physical Requirements: Positions in this class require the incumbents to: u2022 Visually distinguish between, red, green and orange colors. u2022 Have sufficient hearing to clearly understand speech over a telephone. u2022 Have sufficient vision to distinguish depth and colors on a computer screen. u2022 Have sufficient dexterity to constantly use a keyboard and mouse. u2022 Verbally communicate to exchange information over telephone. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Positions in this class require the incumbents to: u2022 Work in emotionally stressful situations. u2022 Work various shifts to provide 24-7 coverage, including nights, weekends, and holidays. u2022 On a continuous basis, answer a high volume of telephone calls in a call-center environment. u2022 Wear and maintain a designated Sheriffu2019s uniform. Probationary Period The probationary period for this classification is twelve (12) months Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here ( to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email Inter-Office Mail Code: 09-4667 + Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. + Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. + Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. + Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. + A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked

Created: 2026-04-04