Patient Account Collection Specialist - R-623150_4-7347

This job was posted by : For more information,please see: Change people's livesand love what you do Cochlear is the most recognized brand in hearinghealth care.Recipient Account Collections SpecialistAbout the roleCochlear is helping people hear, and be heard, all over the world Ifyou have a background in patient collections, this is a fantasticopportunity to join the Reimbursement & Insurance Services team at theglobal leader in implantable hearing devicesPlease note: This role offers a hybrid or remote work environmentdependent on place of residence. The position follows a hybrid workmodel for Colorado-based employees (in-office three days per week inLone Tree, CO). Candidates residing outside of Colorado may work fullyremotely.Why You'll Love This Role- Mission-driven work: Help patients resolve accounts so they can focus on what matters-hearing.- Flexibility: Hybrid schedule for Colorado-based employees (3 days in Lone Tree office) or fully remote for candidates outside Colorado.- Daytime schedule: hiring for the shift of 8:30am - 5:30pm Mountain Time.- Competitive rewards: Strong pay, bonus opportunities, and comprehensive benefits.What You'll Do- Partner with patients to resolve outstanding balances and explain account activity.- Offer payment options, process payments, and manage payment plans.- Review accounts for reimbursement or self-pay responsibility.- Ensure compliance with federal/state guidelines and Cochlear policies.- Handle sensitive conversations with empathy and professionalism.- Manage multiple priorities in a fast-paced environment.What We're Looking For- 5+ years in patient medical billing/collections.- Strong knowledge of: - Medical collections process & A/R principles. - Revenue Cycle Management, claims processing, and insurance regulations. - Commercial insurance, Medicare, Medicaid, and EOBs.- Proficiency in Microsoft Office (Teams, Outlook, Excel, Word).- Ability to stay organized, meet deadlines, and thrive under changing priorities.- Collaborative team player with excellent communication skills.Total Rewards- Pay Range in the United States: $26.00 - $27.50 based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.- Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.Who are we?Human needs have always been our inspiration, ever since ProfessorGraeme Clark set out to create the first multi-channel cochlear implantbecause he saw his father struggle with hearing loss. We always startwith people in mind - thinking about their needs.For this reason, our products, services and support will continue toevolve and improve. We are by our customers' side through the entirehearing journey, so they can experience a life full of hearing. Ouremployees tell us that the number one reason they enjoy working forCochlear is the opportunity to make a difference to people's lives andworking in an organization where they can be part of bringing themission to life each day.Videos on CochlearHow does Cochlear support employee wellbeing?What makes Cochlear a great place to work?Physical & Mental DemandsThe physical and mental demands described below are representative ofthose that must be met to successfully perform the essential functionsof this job. Reasonable accommodations may be made to enable individuals ith disabilities to perform the essential functions. While performingthe duties of this job, the individual is regularly required to be in astationary (seated/standing) position; utilize business technology forwork product delivery, communicate orally and in writing with othersinternal or external to the organization, utilize problemsolving/critical thinking skills to discern and convey information. Maybe asked to occasionally transport/move up to 30 pounds, depending onthe position. Specific vision abilities required by this job includeability to adjust focus. The individual is regularly required to utilizecomprehension, critical thinking, communication, problem solving,organization reasoning, relating to others and discernment of items suchas product specifications, procedures and processes to customers(whether internal or external). Influence, organization/classificationof information and planning are also required.The work environment is a remote work environment. This isrepresentative of the environment an individual may encounte

Created: 2026-03-23