Desktop Support Manager

Job Description Position: Desktop Support Manager Openings: 1 Salary: $90,000 u2013 $110,000k Location: Washington, DC 20060 Schedule: u2003u2022 Core hours: 8:00 AM u2013 5:00 PM u2003u2022 Onsite 5x / week u2003u2003u25cb Potential for a hybrid schedule u2003u2022 On call as hospital operates 24/7 Interview Process: u2003u2022 Round 1: Virtual 30 minute interview u2003u2022 Round 2: Onsite 1 hour interview u2003u2022 Availability: Wednesday and Fridays The Desktop Support Manager oversees IT support operations for local hospital customer in Washington DC. This role directs Desktop Support, owns endpoint lifecycle processes, partners across IT functions, and serves as a Tier 2 escalation resource. Success in this role requires strong technical depth, people leadership, excellent communication with senior stakeholders, and the ability to operate in a complex, multiu2011site environment. Key Responsibilities: u2003u2022 Lead Desktop Support, providing supervision, coaching, resource planning, and performance management. u2003u2022 Oversee endpoint lifecycle operations including imaging (SCCM), deployments, asset management, patching, upgrades, and application support. u2003u2022 Serve as the Tier 2 escalation point for advanced endpoint, hardware, printer, and lowu2011level network issues, ensuring appropriate troubleshooting and escalation. u2003u2022 Collaborate closely with Networking, Audiou2011Visual, Telecommunications, and Clinical Applications teams, including supporting telephony system transitions. u2003u2022 Engage with leadership and stakeholders at all levels, providing updates, driving process improvements, and ensuring highu2011quality service delivery. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Qualifications: u2003u2022 5+ years of desktop or IT support experience with progressive responsibility. u2003u2022 2+ years of team leadership or senior technician experience. u2003u2022 Strong troubleshooting skills across hardware, software, imaging, and endpoint management. u2003u2022 Handsu2011on experience with SCCM or similar imaging/deployment platforms. u2003u2022 Understanding of asset management, Help Desk operations, ITSM ticketing workflows, and endpoint security hygiene. u2003u2022 Ability to communicate clearly with executives, peers, and technical staff. u2003u2022 Demonstrated ability to stay informed on emerging technologies, patches, and security threats. Preferred: u2003u2022 Experience working in both university and healthcare environments. u2003u2022 Knowledge of PBX/contact center systems and modern unified communications platforms. u2003u2022 Familiarity with diagnosing basic network issues and escalation thresholds. Previous experience leading Tier 1 and Tier 2 teams in a distributed support model.

Created: 2026-03-23