Analyst, Product Planning

JOB SUMMARY: Serves as a business solution analyst responsible for analyzing the business needs of internal clients in various Universal Orlando Divisions/Departments and identifying optimal solutions for implementing new products, programs, and system functionality. A business analyst translates those solutions in each ticketing system, programs the system(s), validates functionality through end-to-end testing, and documents processes for various Universal Orlando Divisions/Departments. MAJOR RESPONSIBILITIES: + Assess business problems and requests, apply system functionality to obtain optimal solutions, and implement. Find efficiencies and improvements to business processes to drive value-added results. Work closely with key Division/Department users to understand business and system needs. + Understand the intricacies of multiple ticketing systems and set up products with the same functionality in all systems. Audit product set-up between systems and identify differences. + Conduct end-to-end testing of all new products, programs, and new system modules. Ensure data flows properly through various back of house systems (AS400 and Flash). Participate in system upgrade testing. + Analyze and map business and technical processes (current state/future state). Produce high quality documentation and business process models. Train key Division/Department users on new system functionality and product set-up. + Trace the requirements from the discovery cycle through the implementation to ensure that the timeline is managed. + Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. + Perform other duties as assigned. EDUCATION: + Bacheloru2019s degree is required in Business or MIS or equivalent combination of education and experience. EXPERIENCE: + Experience with Galaxy, Horizon, or SAP commerce is highly desirable. + Advanced PC skills, including but not limited to Microsoft Excel, Access, Word, Relational databases, and SQL. + Experience with relational database and operating systems preferred. + Flexible and adaptable in regard to learning and understanding new technologies. + Strong written, oral, and interpersonal communication skills. + Ability to conduct research into software-related issues and products. + Highly self-motivated and directed. + Keen attention to detail. + Proven analytical and problem-solving abilities. + Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced, dynamic environment. + Experience working both independently and in a team-oriented, collaborative environment. + Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results. + Capable of balancing competing priorities while working on a variety of activities that span across many different functions. ADDITIONAL INFORMATION: + Software knowledge: Galaxy + Microsoft Office + SQL Server + Structured Query Language + Systems Analysis + Programming + Client/Server Architecture + System Operation + Research + Business Analysis + Planning & Scheduling + Project Management + Organizational Skills + Analytical Thinking + Reasoning + Writing + Draw and Interpret Spreadsheet + Communicate Clearly with Team + Customer Service Orientation + Conduct Presentation + Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Consistent attendance is a job requirement. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & u00a9 2026 Universal Studios. All rights reserved. EOE

Created: 2026-03-23