Organizational Change Management (OCM) Analyst

Req ID: 363909 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Organizational Change Management (OCM) Analyst to join our team in Little Rock, Arkansas (US-AR), United States (US). The OCM Analyst will support Business Operations Support (BOS) for a state Medicaid Program. Working under the direction of the OCM Manager, this role will analyze organizational impacts, develop change management strategies, create training materials, and support alignment across multiple Project Management Offices (PMOs). The successful candidate will collaborate with state business staff, system and service vendors, and NTT DATA project managers and consultants to support planning, design, UAT, implementation, and evaluation of key system and processes changes. Key Responsibilities Organizational Change Management u2022 Conduct change impact assessments, stakeholder analyses, readiness assessments, and risk evaluations. u2022 Apply structured OCM methodologies (e.g., ADKAR, Prosciu00ae) to guide change activities. u2022 Develop OCM deliverables including Change Management Plans, Communication Plans, Stakeholder Maps, and Reinforcement Plans. u2022 Review vendor OCM deliverables (e.g., Communication Plans, Training Plans) for quality and alignment. u2022 Identify resistance, develop mitigation strategies, and track OCM issues and adoption progress. u2022 Support organizational alignment across PMOs and ensure consistent OCM practices. Training & Learning Development u2022 Conduct training needs assessments based on project impacts and stakeholder groups. u2022 Develop training materials including user guides, Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), presentations, facilitator guides, and job aids. u2022 Collaborate with Subject Matter Experts (SMEs) to translate technical or process-heavy content into clear, user-friendly training. u2022 Deliver training sessions (virtual or in-person) and support end-user readiness. u2022 Conduct post-training evaluations, measure outcomes, and apply continuous improvement. u2022 Support staffing and training plans for new processes and system changes. Business Analysis & Project Support u2022 Analyze technical, business, and user needs to develop clear requirements documentation. u2022 Review project artifacts throughout the Software Development Lifecycle (SDLC) for quality, compliance, and completeness. u2022 Identify and report issues, risks, and dependencies. u2022 Research business problems and provide recommendations to support decision-making. u2022 Ensure project methodologies, processes, and governance standards are followed. u2022 Prepare and deliver presentations to business leaders, vendors, and project teams. Communication & Stakeholder Engagement u2022 Develop and execute communication strategies for internal and external stakeholders. u2022 Identify communication channels, formats, and frequency to support project transparency and adoption. u2022 Promote consistent messaging across PMOs, vendors, and business units. u2022 Facilitate communication between business and technical teams to ensure shared understanding. u2022 Publish communication materials throughout the project lifecycle. Required Qualifications: u2022 6+ years supporting or developing healthcare systems. u2022 3+ years supporting large, complex Medicaid system implementations or Medicaid business operations. u2022 3+ years supporting state Medicaid Programs/Medicaid Management Information System (MMIS) with experience in training, communications, or OCM. u2022 1+ year working with SDLC methodologies and project management principles. u2022 2+ years delivering OCM work (change methodology, stakeholder engagement, communication planning, training, organizational readiness, etc.). Preferred Skills: u2022 Strong verbal communication, facilitation, and presentation skills. u2022 Excellent technical and professional writing skills. u2022 Experience in consulting and OCM; Prosciu00ae or similar certification preferred. u2022 Proficiency with Microsoft tools, Jira, SharePoint, Teams, and Outlook. u2022 Experience working with Medicaid Enterprise Systems (MES) vendors. u2022 Ability to translate between non-technical business users and technical IT teams. u2022 Strong analytical, problem-solving, and client service skills. u2022 Demonstrated ability to coach, motivate, and guide teams through change. u2022 Exceptional organizational and time management skills. _Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $87,132- $130,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidateu2019s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance._ _This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits._ About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each clientu2019s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @ and @ email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . _NTT DATA endeavors to make_ _ _accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_ _ _._ _This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (. If you'd like more information on your EEO rights under the law, please click here (. For Pay Transparency information, please click here (._

Created: 2026-03-23