Front Office Coordinator

Description Position: Front Office Coordinator Status: Non-ExemptRegular Full Time Supervisor: Business Administrator Compensation: $19.67 per hour Department Head: Corps Officers Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination. General Statement: Employees will be seen by the public as representing the Army and are expected to conduct themselves in accordance with the standard that upholds the mission we exist to accomplish. Job Description: The Front Office Coordinator has primary responsibility for general corps/family service office oversight, direction of phone and foot traffic into the office, and volunteer coordination. Support administrative staff and officers in the planning and implementation of department goals and objectives. General Office Responsibilities:u2022 Work collaboratively with others to accomplish common goals and objectives that promote the organizationu2019s mission, vision, and values.u2022 Assist the officers and executive assistant as needed.u2022 Pick up and process USPS mail daily.u2022 Ensure that the building is opened and closed at advertised times.u2022 Maintain front desk sign-in sheets.u2022 Keep front desk resource binder updated.u2022 Retrieve general voicemail messages and forward as appropriate.u2022 Work with administrative staff in keeping the LED reader board current.u2022 Maintain phone voice message system with IT support.u2022 Submit office supply orders to the executive assistant and maintain the copy rooms in both buildings for daily operational and corps needs.u2022 Assist with the development and implementation of promotional materials.u2022 Respond appropriately to Corps Officers needs and requests for support.u2022 Serve as the initial contact for general requests and inquiries.u2022 Know and understand organizational programs and services.u2022 Provide supervision for volunteer receptionists and job trainees. u2022 Be available to do computer data entry work in support of programs and services as needed.u2022 Develop and maintain community contacts and resources in cooperation with the appropriate staff.u2022 Serve on the safety committeeu2022 Perform monthly safety inspections and collect and upload necessary documents to the shared driveu2022 Attend meetings as requested.u2022 Perform other job-related or clerical duties as needed. Volunteer Coordination Responsibilities:u2022 Take an active role in the recruitment, assessment, registration, processing, and retention of volunteers for organizational needs.u2022 Learn and maintain the organizationu2019s Volunteer Management System u2013 VMS.u2022 Promote volunteer opportunities on social media and where appropriate.u2022 Recognize active volunteers on their special days, birthdays, etc.u2022 Maintain regular and intentional contact with volunteers.u2022 Ensure that each immediate supervisor maintains and reports volunteer schedules for general operational needs. Seasonal Duties:u2022 Assist with the Angel Tree program in the intake, data collection, reporting, correspondence, and distribution process.u2022 Assist seasonal red kettle campaign through organizing and maintaining volunteer contact list.u2022 Call and/or send email correspondence to reconnect with prior bell ringers (both individuals and groups) to schedule ringing for the new kettle season. u2022 Be the first point of contact to schedule and coordinate volunteer bell ringers (both individuals and groups) Qualifications: + Education that enhances business office work skills. + Willing to work with distressed, diverse, and/or marginalized populations. + Passionate about serving. + Willing to function as a team player. + Capacity to multi-task in a fast-paced work environment. + Good written and oral communication skills. + Understand and follow the policies, practices, and procedures. + Demonstrated computer competency. + Driversu2019 license/insurance and be willing to operate a company owned vehicle. Physical Capabilities Required:u2022 Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.u2022 Ability to operate a complex multi-faceted telephone system.u2022 Ability to operate a desktop and/or laptop computer.u2022 Ability to lift up to 20 lbs.u2022 Ability to access and produce information from a computer.u2022 Ability to understand oral and written information.u2022 Ability to walk, sit, stand, and bend intermittently and/or continuously.u2022 Ability to exercise good hand eye coordination (using hand to hand, hand to finger, hand to object). u2022 Ability to hear and speak clearly.u2022 Ability to see clearly both up close and at a distance.u2022 Ability to work independently with minimal supervision. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. Other duties may be requested or assigned within the employeeu2019s capabilities and what is found to be moral, ethical, and legal to both employee and employer. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds. Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities. A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance. Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered. Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available. Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option. Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events. Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three monthsu2019 service time. Paid Vacation: Two weeks annually, accruing from day one, for non-exempt positions.Four weeks annually, accruing from day one, for exempt positions.Accrued vacation is eligible for use after six monthsu2019 service time. Paid Holidays: 13 designated holidays + 1 floating holiday per year Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-03-23