Tech Support Transition & Knowledge Transfer Manager - ...

Job#: 3026355Job Description:Position Description:IT Technical Support Transition and Knowledge Transfer ManagerThe position will function as the IT Technical Support Transition and Knowledge Transfer Manager. This is a large scale, complex IT modernization project with high visibility in the client's IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with the team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.u00a0Responsibilities:u2022 Lead and facilitate the execution of the approved transition plan and report progress to leadership.u2022 Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.u2022 Enforce knowledge transfer, documentation, and vendor exit requirements.u2022 Ensure operational readiness, security compliance, and disaster recovery preparedness.u2022 Identify risks and escalate issues with mitigation recommendations.u2022 Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.u2022 Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.u2022 Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.u2022 Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.u2022 Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.u2022 Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.u2022 Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.u2022 Work in an agile environment and understand agile methodologies.u2022 Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.u2022 Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.Required Knowledge, Skills, and Abilitiesu00b7 Technical Knowledgeo Strong understanding and knowledge of .NET application architectureso Hands-on knowledge of Microsoft Azure, including:u00a7 App Services / Functionsu00a7 Azure SQL, Storage, and Key Vaultu00a7 Azure Monitor and Application Insightsu00a7 Azure RBAC and managed identitieso Experience with Azure DevOps, CI/CD pipelines, and operational monitoringo Understanding of public sector IT governance, security, and compliance requirementso Strong vendor management and stakeholder communication skillso Ability to lead cross-functional technical teams during high-impact transitionso Familiarity with ReactJS-based front ends (support perspective)u00b7 Management & Leadership Skillso Proven experience leading complex IT transitions or transformationso Strong vendor management and contract enforcement skillso Ability to translate technical risks into executive-level language

Created: 2026-03-23