Client Services Coordinator

Client Services Coordinator Location: Scottsdale, AZ Work Model: Fully Remote until the Scottsdale office opens in Q2, then Hybrid (4 days onsite / 1 day remote) once the office opens Start date: April 20th Schedule: Training: Mondayu2013Friday, 8:00 AM u2013 5:00 PM or 9:00 AM u2013 6:00 PM (fully remote) Postu2011Training: Mondayu2013Friday, 8:00 AM u2013 5:00 PM or 9:00 AM u2013 6:00 PM About the Company Our client is a financial technology company powering the new savings economy. Their platform redefines how people save for lifeu2019s most critical needsu2014retirement, education, healthcare, emergencies, and disability savings. They offer a broad range of products, including workplace retirement plans, employeru2011sponsored student loan repayment benefits, and various savings accounts. Their technology supports a diverse group of partners and users, including financial advisors, employers, thirdu2011party administrators, financial institutions, payroll providers, government agencies, and individual savers. Job Summary The Client Services Coordinator will work in a fastu2011paced call center environment, serving as a key point of contact for plan sponsors and advisors. This role focuses on delivering highu2011quality client support by answering inbound calls and emails, resolving issues using company policies and systems, and collaborating crossu2011functionally to ensure timely and effective resolutions. More complex issues are escalated to management, Legal, or Compliance teams as needed. Key Responsibilities Support a book of business consisting of advisors and plan sponsors to ensure servicing needs are met Assist with plan administration issues while managing client expectations around process and timing Respond to incoming client calls and emails, resolving issues at the point of first contact whenever possible Identify, create, and resolve system tickets, providing appropriate followu2011up and documentation Collaborate with internal teams to resolve client satisfaction issues Participate in scheduled client conference calls to provide plan status updates and remediation progress Share datau2011driven insights with product teams to help improve the platform and product roadmap Conduct timely and thorough followu2011ups to ensure a high level of service Document all client interactions and account updates within internal systems Support complaint handling, troubleshooting, and solution delivery, escalating to Legal and Compliance when necessary Qualifications & Skills Strong customer service and administrative skills Ability to problemu2011solve and think critically in a fastu2011paced environment High attention to detail with strong organizational skills Call center experience preferred Financial services or fintech experience preferred Bilingual Spanish preferred Work Environment Corporate office setting once the location opens Mondayu2013Friday schedule Fully remote initially; transition to a 4:1 hybrid schedule after office opening Job Type & Location This is a Contract to Hire position based out of Scottsdale, AZ. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Scottsdale,AZ. Application Deadline This position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-23