45Drives Solutions Specialist (USA)

45Drives Solutions Specialist (USA)Location: Wilmington, NCTerm: Full-Time, PermanentAnticipated Start Date: As soon as we find the right fitType: In Office OnlyFull transparency: we work a little differently around here.This isnt just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe thats just wrong. After all, we spend at least a third of our lives workingso why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?At 45Drives, your ideas dont just matterthey shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something youd want to be a part of and help grow?45Drives specializes in open-platform, high-performance data storage solutions for innovators, engineers, and businesses around the globe. Were changing how organizations manage dataand you could be part of that transformation.UsAt 45Drives, we create big, strong, fast storage servers using open-source platforms that break away from traditional enterprise constraints. Our customers range from the worlds biggest brands to indie creators building the next big thing. With every system we build, we help people take control of their data, scale efficiently, and innovate freely.Were not your typical tech company. From our tight-knit culture to our laser focus on transparency and service, we believe in doing business differentlyalways putting people first, whether theyre customers or teammates. 45Drives is a division of Protocase Inc., a fast-growing manufacturing and technology company based in Sydney, Nova Scotia. This role will be based out of our U.S. branch in Wilmington, NC.the OpportunityYoull play a key role as a Solutions Specialist, representing 45Drives as a trusted expert for our customers. This is a technical role with a human focusperfect for someone who loves solving complex problems while building authentic relationships.Heres what youll be doing:- Responding to customer requests and issues via our service ticket system. Troubleshooting hardware, software, and network issues with clarity and confidence. Using Linux commands and ZFS to configure and support custom storage systems. Working with customers to deeply understand their needs and deliver tailored solutions. Documenting solutions and create resources to help others. Handling networking challenges like bonding, subnetting, and routing. Ensuring system integrity and data security through proactive problem-solving. Collaborating with teammates to continuously improve service and support.About YouYoure not just technically sharpyoure approachable, resourceful, and genuinely enjoy working with people. Youre driven to find answers and never afraid to admit when you dont know something (yet).Heres what youll need to succeed:EducationCompletion of an IT-related post-secondary programORrelevant work experience in system administration, networking, or technical support.ExperienceEntry-level to experienced candidates welcomewe value passion and attitude.SkillsProficiency with Linux (especially command line usage).Experience or familiarity with ZFS or other filesystems.Basic understanding of networking principles (e.g., bonding, subnetting, routing).Strong verbal and written communication skills.The ability to think critically, troubleshoot, and problem-solve in real time.A customer-first mindset with a knack for teaching and supporting others.A valid passport is preferred, as occasional travel to customer sites or our headquarters in Canada may be required.Why us?At 45Drives, we be ieve in recognizing and rewarding hard work and dedication.Our starting annual total compensation packageincluding base salary and performance incentivesranges from$50,000 to $70,000 USD, depending on addition, you can look forward to:Training and Growth: Leadership training and skills development opportunities, plus regular coaching and prehensive Health Care Plan: Medical, Dental, Life Insurance, and Group Insurance benefits (after 3 months full-time).Compensation:Annual salary starting between $50,000 and $70,000 USD based on experience.Vacation:Two weeks of vacation, increasing to three weeks after three years, and four weeks after five years.Social Events:Join in on regular events, lunches, and celebrations as we grow our Wilmington team.Lifestyle of Wilmington, North Carolina: Enjoy a vibrant downtown, coastal charm, a warm climate, and a welcoming community thats easy to fall in love with.Ready to Join Us?If youre excited about the opportunity to make a real impact in the world of open-source data storage, we want to hear from you. Apply today and help us build something amazing from the ground up in Wilmington

Created: 2026-03-23