Customer Service Associate Call Center

Our client, a leading organization in the pet pharmaceutical industry, is seeking dedicated and compassionate Call Center Customer Service Representatives to join their team. As a Call Center Customer Service Representative, you will be an essential part of the Customer Support Department supporting pet owners and prescribers. The ideal candidate will demonstrate kindness, empathy, patience, and adaptability, which will align successfully within the organization. Job Title: Call Center Customer Service Representative Location: Swedesboro, NJ Pay Range: $18.00-$200/hour depending on experience Shift: Training: 6 weeks On-site, 8.5-hour shifts between 8:00 a.m.u20136:30 p.m. Post-Training: Mondayu2013Friday, 11:30 a.m.u20138:00 p.m., plus one Saturday per month; hybrid with two in-office days (must include Wednesday) Opportunity to change shift with time/performance What's the Job? + Deliver exceptional customer service with kindness, empathy, understanding, and patience + Navigate patient and prescriber profiles efficiently across multiple systems + Adapt quickly to various customer interactions via inbound, outbound calls, emails, SMS, chat, and mailed prescriptions + Work cohesively with team members across pharmacy and fulfillment facilities + Maintain a positive and professional attitude while prioritizing pet patients and customers What's Needed? + Ability to acquire or hold a valid New Jersey Pharmacy Technician License + Minimum 1-2 Years of call center experience required + Must be able to commute to the office on hybrid office days + Strong attention to detail and adherence to procedures + Proficiency with computers, internet navigation, and Microsoft Office applications + High school diploma or GED; bilingual in Spanish is a plus What's in it for me? + Comprehensive paid in-classroom training in Swedesboro + Opportunities for professional growth and development + Supportive team environment focused on pet health and customer satisfaction + Work in a dynamic, fast-paced setting with a focus on meaningful service + Potential for future advancement within the organization Upon completion of waiting period associates are eligible for: + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. _ManpowerGroupu00ae (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands u2013_ _Manpower, Experis, Talent Solutions, and Jefferson Wells_ _u2013_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Created: 2026-03-24