PM Conference Services Technician Supervisor

Job Description: Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the companyacquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. Foradditionalinformation, please visitHBRE is the real estate division of FM.Location:This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support.The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom tocatersocial events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah’s. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.Why Join Us?It’sa great opportunityto join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged.Shift HoursFull-timenon-exemptposition to work 2ndShift.We require availability for days, nights, and weekends to be scheduled as business needs arise.HolidaysThis is a 24/7 operation, so holiday coverage isrequired.Christmas Day is the only exception unless an event is scheduled.Flexibility is offered to take alternate days off when holidays are worked.Relocation is not offeredResponsibilities The Conference Services Technician Supervisor leads the planning and execution of all conference and event setups in accordance with Banquet Event Orders (BEOs). This role oversees audiovisual operations, room readiness, and on‑site technical support to ensure a seamless, high‑quality guest experience. The Supervisor partners closely with event coordinators and hotel teams, leads and develops staff, maintains equipment standards, and proactively resolves issues while balancing service excellence, budget considerations, and operational efficiency.Key ResponsibilitiesSupervise the setup, operation, and breakdown of all meetings and events per BEO specificationsLead, train, schedule, and coach a team of Conference Services Technicians (up to 6 direct reports)Serve as the primary technical lead during events, ensuring all audiovisual components run smoothlyDemonstrate a positive, solution‑oriented mindset when troubleshooting technical or operational challengesCollaborate effectively with Conference Services, Sales, Banquets, and Hotel Operations teams to align on event needs and changesMeet with event coordinators to review and communicate BEO updates and client requestsMaintain an up‑to‑date Banquet Event Order binder and attend BEO meetings as neededEnsure conference rooms are clean, properly furnished, and set to established hotel standardsOversee testing, maintenance, and inventory of all audiovisual equipmentStay current with emerging audiovisual technology, hybrid conferencing tools, and industry trendsManage the purchase of supplies and equipment needed to support conference services operationsEnsure safe work practices, proper equipment use, and compliance with hotel policiesSupervisor & Leadership RequirementsStrong organizational skills with the ability to supervise multiple events, priorities, and deadlines simultaneouslyProven ability to collaborate within a team‑based hospitality environmentPositive problem‑solving mindset with the ability to remain calm and decisive during live eventsDemonstrated leadership skills, including training, mentoring, and performance managementExcellent communication and interpersonal skills to effectively support clients and internal stakeholdersCommitment to staying abreast of industry trends, technology advancements, and best practices in conference services and audiovisual support Qualifications: Required QualificationsMinimum of 3 years of hands-on experience with audio, video, lighting, and hybrid conferencing technologies, including setup, operation, and basic maintenanceStrong working knowledge of Banquet Event Orders (BEOs) with the ability to execute events accurately and on timeDemonstrated lead or supervisory experience, including training, scheduling, and directing staffProven ability to troubleshoot AV issues in real time during live eventsExcellent customer service and client-facing skills, with the ability to collaborate closely with event and operations teamsStrong organizational, communication, and problem-solving skills in a fast-paced, service-driven environmentAbility to manage multiple events simultaneously while maintaining attention to detailComfortable using event-related systems and technology; strong overall computer proficiencyPhysical ability to support event setup and breakdown, including lifting equipment and standing or walking for extended periodsHospitality industry experience strongly preferredPreferred Qualifications5+ years of experience in the conference audiovisual industryFormal AV training or certificationsExperience managing AV inventory, equipment, and suppliesAbility to participate in BEO meetings and proactively identify and resolve potential event issuesKnowledge of current AV technology trends with a willingness to adopt new tools and solutionsExperience mentoring or developing team members and supporting professional growthPhysical & Additional RequirementsAbility to lift, bend, and move up to 50 lbs.May climb ladders or work outdoors when necessaryEducationHigh School Diploma required; 3+ years of relevant work experience may be considered in lieu of formal educationThe hiring range for this position is $25.04- $31.30 an hour.The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing trainings.Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.#fourpointsnorwood

Created: 2026-03-25